PDA Help Requested - Credant Mobile Guardian Shield

Hi,

I'm pretty good at working with PDAs, but this one has me stumped. A
customer sent his iPAQ hx4700 to me and asked me to see if I could
completely remove a very persistent security program called Credant Mobile
Guardian Shield (CMG). It requires a password when the unit is turned on.
The password must be long and contain numbers and uppercase and lower case
letters - what a pain. Some company's IT department must have put it on to
keep it secure. Well, it is very secure. If I do a hard reset or let the
batteries die, the unit reboots and then restores the application from the
iPAQ File Store (non-volatile storage). I tried deleting the files from the
iPAQ File Store and I can't. I tried connecting it to my PC and using
Windows Explorer on the PC to delete the files or change their security
settings - no go. It is a bummer because it is a very nice iPAQ hx4700 in
new condition.

Any suggestions? Any help would be greatly appreciated by the customer and
I.

Best Regards,

Paul Remde
Cumulus Soaring, Inc.

Paul, perhaps the company would offer assistance?
http://www.credant.com/

Good Luck!
-John

Hi John,

Thanks. I had found their web site, but searching their site for tips did
not help. I'll try calling them.

Thanks,

Paul Remde

"jsbrake" wrote in message
...
Paul, perhaps the company would offer assistance?
http://www.credant.com/

Good Luck!
-John

On Apr 15, 9:27*am, "Paul Remde" wrote:
Hi John,

Thanks. *I had found their web site, but searching their site for tips did
not help. *I'll try calling them.

Thanks,

Paul Remde

"jsbrake" wrote in message

...







Paul, perhaps the company would offer assistance?
http://www.credant.com/

Good Luck!
-John

Just reflash the the device. Firmware update images for the 4700
series are kicking around on the Web.

Darryl

Hi Darryl,

Great idea. I'll try that. I've done it before.

Paul Remde

"Darryl Ramm" wrote in message
...
On Apr 15, 9:27 am, "Paul Remde" wrote:
Hi John,

Thanks. I had found their web site, but searching their site for tips did
not help. I'll try calling them.

Thanks,

Paul Remde

"jsbrake" wrote in message

...







Paul, perhaps the company would offer assistance?
http://www.credant.com/

Good Luck!
-John

Just reflash the the device. Firmware update images for the 4700
series are kicking around on the Web.

Darryl