Lousy service from Century Flight Systems and FedEx

Hi all,
Little rant and warning.
After talking to the Factory Rep at Sun-N-Fun I recently sent my NSD
360A HSI back to Century Flight Systems in Mineral Wells Texas for
service. The compass card would spin for no reason then be fine for a while.
I called and talked to the support folks and they told me to send it
back with a note what was wrong and a way to contact me. They were
helpful and friendly. That was the end of that behavior.
About a week after I sent the unit back, I received a call from someone
at Century Flight asking for a billing address.
About three days later I received a door tag from Fed Ex stating I had a
COD item for $160.

This starts the Fed Ex debacle. Let me at this point I do not order
things COD. This was a first in maybe 20 years.
I called Fedex and asked who I should make the check to for the COD.
They told me FedEx (this turned out to be wrong).
I hung the tag and a check in an envelope on the door where it was left.
When I got home the deliverer left me a note stating that I had written
the check to the wrong party. I hung that tag and a new check in a new
envelope on the front door again. When I arrived home I found a new (the
third tag) hung on the door over the latest check and second tag.
I called FedEx again and told them what they had done and Requested they
hold it until I returned from Vacation. They said that would be fine.
When I returned home this afternoon from running some errands They had
not shown up.
I called again and asked them where my package was. They stated they
held it for five days and returned it. Well this was news to me.
While I was on vacation I received a call from someone in Century Flight
Systems Accounts Dept. stating they saw that the package was attempted
several times and would be returned soon. It was going to cost me
another $160 to get it sent out again. I considered this a threat at
this point. Well I called them back today stating all of this in the
post and also told them how un-happy I was with their service and
regret having sent the unit back to them. Additionally they have made me
accelerate my desire to upgrade my HSI to a different Manufacturer.

We will see how this whole thing plays out at this point. I am not
willing to pay addition money for shipping I did not need to start with
If they had just called and asked for a credit card this whole situation
could have been avoided.

Michelle
--

Michelle P ATP-ASEL, CP-AMEL, and AMT-A&P

"Elisabeth" a Maule M-7-235B (no two are alike)

Volunteer Pilot, Angel Flight Mid-Atlantic

Volunteer Builder, Habitat for Humanity