PDA Help Requested - Credant Mobile Guardian Shield

Hi,

I'm pretty good at working with PDAs, but this one has me stumped. A
customer sent his iPAQ hx4700 to me and asked me to see if I could
completely remove a very persistent security program called Credant Mobile
Guardian Shield (CMG). It requires a password when the unit is turned on.
The password must be long and contain numbers and uppercase and lower case
letters - what a pain. Some company's IT department must have put it on to
keep it secure. Well, it is very secure. If I do a hard reset or let the
batteries die, the unit reboots and then restores the application from the
iPAQ File Store (non-volatile storage). I tried deleting the files from the
iPAQ File Store and I can't. I tried connecting it to my PC and using
Windows Explorer on the PC to delete the files or change their security
settings - no go. It is a bummer because it is a very nice iPAQ hx4700 in
new condition.

Any suggestions? Any help would be greatly appreciated by the customer and
I.

Best Regards,

Paul Remde
Cumulus Soaring, Inc.