Garmin Support

If any of you are considering buying a Garmin GPS find out about their
tech support first. The backlight on my Garmin went out and I emailed
Garmin to ask how to change the light.
Their response:
"From what you describe, the unit is not working properly. I have set
up Return Material Authorization (RMA) for you to send your GPS to
GARMIN for repair. The flat rate of repair on this unit will be
$200.00 . Please include payment in box."

I think they use Psychiatrists to change the bulbs.

In a previous article, "C-170A" said:
[Garmin wants $200 to replace a backlight]

I think they use Psychiatrists to change the bulbs.

Only if the bulbs *want* to change.


--
Paul Tomblin http://xcski.com/blogs/pt/
About Windows XP, seen in Forbes Magazine ..
"...the world's richest Chief Software Architect continues a record for
design elegance unmatched since the Yugo."

C-170A,

The flat rate of repair on this unit will be
$200.00 .


The fact that Garmin uses a flat rate repair policy (like many other
manufacturers these days) has been analyzed by Aviation Consumer a few
months back. An interesting piece.

Imagine you had a serious damage and could say "Wow, only 200 bucks"...

Frankly, I'm not sure what to think of such a policy, but I'm leaning
towards not liking it.

--
Thomas Borchert (EDDH)