DG Flugzeugbau - How to get rid of your customers

For those of you with a strong stomach and a sound sense of humor, check out
Mr. Webers latest antics:
http://dg-flugzeugbau.de/betreuung-e.html

Cheers,
Lars Peder

On Feb 8, 10:29*am, "Lars Peder Hansen"
wrote:
For those of you with a strong stomach and a sound sense of humor, check out
Mr. Webers latest antics:http://dg-flugzeugbau.de/betreuung-e.html

Cheers,
Lars Peder

So, what I see first is:

Free drawings

Free Technical Notes/S/B and AD's

Freee AFM and Repair manuals

That is more than some mfg's, at least two I know charge for all the
above...

aerodyne

So, what I see first is:

Free drawings

Free Technical Notes/S/B and AD's

Freee AFM and Repair manuals

That is more than some mfg's, at least two I know charge for all the
above...

aerodyne

Would be useful to read whole article, the "Free" in Mr. Weber's
newspeak should be understood as
"The annual premium will be 425.00 Euro flat for 2011. This is for a
"Full-Service-Agreement". All consecutive years will cost 245,00 for
each glider."

The article is hard to understand, but I think the deal is that if you
signed up last year your cost will be 245.00 again this year, but if
not it's 425.00 this year and 245 going forward, so you don't escape
last years fee. It will be interesting to see how things work out in
the future, I think he will want to collect the fee all the way back
to 2010.

I know there will be a lot of Weber bashing but I see the position he
is in and it is costing him a ton of money to support all those
types. He could have handled it very differently for example he could
have bought just the rights to make a single LS type and not taken on
the whole legacy line. That would have left the legacy owners with no
support which is an option they have now, correct? Now if you have an
older DG or LS you have two options, supported or not supported. What
bugs me is the heavy handed 'pay me or you are grounded' attitude.

Brian


"The annual premium will be 425.00 Euro flat for 2011. This is for a
"Full-Service-Agreement". All consecutive years will cost 245,00 for
each glider."

The real point is that when he gets round to issuing an AD for
your glider the charge to prevent your glider becoming a garden
ornament will be all the back years 'Service Contract' + the cost
of the AD + any parts + VAT. So it isn't optional at all.
Look at the huge number of DG and LS gliders for sale.
He isn't just trying to extort money from owners but at the same
time destroying the value of their property.




At 20:39 08 February 2011, brianDG303 wrote:
The article is hard to understand, but I think the deal is that if
you
signed up last year your cost will be 245.00 again this year,
but if
not it's 425.00 this year and 245 going forward, so you don't
escape
last years fee. It will be interesting to see how things work out
in
the future, I think he will want to collect the fee all the way
back
to 2010.

I know there will be a lot of Weber bashing but I see the
position he
is in and it is costing him a ton of money to support all those
types. He could have handled it very differently for example
he could
have bought just the rights to make a single LS type and not
taken on
the whole legacy line. That would have left the legacy owners
with no
support which is an option they have now, correct? Now if you
have an
older DG or LS you have two options, supported or not
supported. What
bugs me is the heavy handed 'pay me or you are grounded'
attitude.

Brian


"The annual premium will be 425.00 Euro flat for 2011. This
is for a
"Full-Service-Agreement". All consecutive years will cost
245,00 for
each glider."

Is it true that the EU is charging DG aprox $5000 a year to maintain
flight status for each glider type? If so, this is not a DG problem
but a EU problem. I feel bad for DG getting stuck in the middle of a
tax mess. I'm glad I live in the USA with my experimental status.
FLyingnsx

On Tue, 8 Feb 2011 12:39:27 -0800 (PST), brianDG303
wrote:

[...] he could
have bought just the rights to make a single LS type and not taken on
the whole legacy line. That would have left the legacy owners with no
support which is an option they have now, correct?

You mean, like the owners of other orphan gliders, such as Libelles?
They are supported by a firm which charges for work, upgrades or
parts, not for sheer ownership.

aldo cernezzi