Lightspeed Excellent Service

I don't want this to sound like an advertisement for Lightspeed Aviation,
but I have to hail any company that has outstanding service.

My wife has a pair of 25XL headsets whose "stirrup" broke recently. We also
have some 20XL headsets that are used for passengers. They had a screw
missing along with some ear seals that had the outer skin cracking. I
called up the Lightspeed service department, fully intending on trading up
to a new pair of headsets to "fix the problem." I think the guy's name was
John, but he proactively told me that I could fix all of my problems with
some replacement hardware and written instructions. I decided to try this
instead.

Two days later a Priority Mail package arrived with the replacement hardware
and well written instructions on how to do it all. I now have two
Lightspeed functional headsets that look as good as the day they arrived. I
am very happy with the excellent service that Lightspeed provided. I wish
other companies would implement this business model as a way of ensuring a
loyal customer base. Shortsighted companies do not last.

My next pair of headsets is a Thirty 3G.

Simon Ramirez, Aerocanard Builder and Pilot
Oviedo, FL USA

i second that.

had a unit that wasn't working too well. they fixed it,
tightened the mike-boom and covered with whatchamacalit
and returned it within a week.

now if only they can do something about the rabbit-ears.

I agree Lightspeed has great service. But too bad that a great majority of
us have to utilize it. I wish they would make their equipment more reliable
instead. I recently traded out my 203Gs for DCs because I feel the risk of
my headset failing in IMC is too great. I have had 3 LS headsets and all but
one of them has needed service within 12months of purchase.

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MI-150972
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-------------------------------------
"S Ramirez" wrote in
message . com...
I don't want this to sound like an advertisement for Lightspeed Aviation,
but I have to hail any company that has outstanding service.

My wife has a pair of 25XL headsets whose "stirrup" broke recently. We
also
have some 20XL headsets that are used for passengers. They had a screw
missing along with some ear seals that had the outer skin cracking. I
called up the Lightspeed service department, fully intending on trading up
to a new pair of headsets to "fix the problem." I think the guy's name
was
John, but he proactively told me that I could fix all of my problems with
some replacement hardware and written instructions. I decided to try this
instead.

Two days later a Priority Mail package arrived with the replacement
hardware
and well written instructions on how to do it all. I now have two
Lightspeed functional headsets that look as good as the day they arrived.
I
am very happy with the excellent service that Lightspeed provided. I wish
other companies would implement this business model as a way of ensuring a
loyal customer base. Shortsighted companies do not last.

My next pair of headsets is a Thirty 3G.

Simon Ramirez, Aerocanard Builder and Pilot
Oviedo, FL USA

I agree Lightspeed has great service. But too bad that a great majority of
us have to utilize it. I wish they would make their equipment more
reliable
instead.

They HAVE responded, and made their products more robust. My Twenty 3Gs are
MUCH more durable than either my 25XLs or my 15s.

Sadly, my 15s have broken again -- for the *fourth* time. This time the
earpieces have degraded (the covering over the foam is torn and
disintegrating, the stirrups holding the ear-cups to the head band have BOTH
snapped, and the head cushion retaining piece has broken.

In their defense, LightSpeed is once again sending me ALL the replacement
parts, free of charge. Amazing.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"

"Jay Honeck" wrote in message
news:81jKb.742859$HS4.5704392@attbi_s01...
Sadly, my 15s have broken again -- for the *fourth* time. This time the
earpieces have degraded (the covering over the foam is torn and
disintegrating, the stirrups holding the ear-cups to the head band have
BOTH
snapped, and the head cushion retaining piece has broken.

Jay...you gotta' stop using that "greasy kid's stuff".

I don't understand... I have 20XL's in Fat Albert these past five years...
They freeze solid in the winter, they lay on the glareshield and cook like
hot dogs in the summer, they get stepped on by uncoordinated passengers who
then put them on and twist the mic boom into a pretzel, the dog knocks them
off the glare shield every time he gets in bouncing them off the yoke, the
cords get pinched in the hinges of the seat backs; they take a likkin and
keep on tikkin... Dunno what other folks do to them...
Denny
"Tom Sixkiller" wrote in message
news

"Jay Honeck" wrote in message
news:81jKb.742859$HS4.5704392@attbi_s01...
Sadly, my 15s have broken again -- for the *fourth* time. This time the
earpieces have degraded (the covering over the foam is torn and
disintegrating, the stirrups holding the ear-cups to the head band have
BOTH
snapped, and the head cushion retaining piece has broken.

Jay...you gotta' stop using that "greasy kid's stuff".

I don't understand... I have 20XL's in Fat Albert these past five years...

Me neither. Although I think the "stirrups" broke from being splayed out
one too many times . We stow the backseat sets by putting them on the seat
headrests, and I'll bet my kids simply splayed them out too far one too many
times. The cold may have had something to do with it, too, although these
are our oldest pair, going back to '99, and that part never broke before.

On the other hand, the guy at LightSpeed said he was sending me the "new and
improved stirrups" -- so it sounds like I'm not the only one with the
problem? (And I think I've read about others with this problem here, but I
could be wrong.)

The earpiece material degradation is a known problem also -- the new
cushions are a completely new design. Ditto with the head cushion piece.

As I said before, our newest pair (the Twenty 3Gs) seem to be MUCH more
robust than these old ones that keep breaking. We've only had them since
OSH '03, however, so I'm going to wait at least 12 months before crowing to
high heaven about how great they are...
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"

In article , SFM wrote:

I agree Lightspeed has great service. But too bad that a great majority of
us have to utilize it. I wish they would make their equipment more reliable
instead. I recently traded out my 203Gs for DCs because I feel the risk of
my headset failing in IMC is too great. I have had 3 LS headsets and all but
one of them has needed service within 12months of purchase.

Better still, what does this tell you about the price of their products
that they can afford to perform so much free service?

"EDR" wrote in message
...
Better still, what does this tell you about the price of their products
that they can afford to perform so much free service?

What is that supposed to mean? Even if Lightspeed is losing money on the
free service, as a business in a competitive market they cannot afford NOT
to provide that kind of service.

The free service tells me nothing about the price of their products. What
does it tell you?

Pete

The free service tells me nothing about the price of their products. What
does it tell you?


They are still in business. Therefore they can afford the "free" service.
Therefore the cost of this "free" service is built into the price of the
headsets.

That makes them more expensive than they otherwise would be.

More expensive than if they simply made them right to begin with? Dunno.
That's their call.

My call is David Clark.

Jose

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