Oil Analysis: Blackstone Laboratories

I've been having Blackstone Labs ( http://www.blackstone-labs.com/ )
analyze my oil for about the past 4 years through about 12 oil changes. In
every case I had to contact them for the results. Although my email
address is on file and included with every oil sample, I still have to
contact them for the results. Almost every time after a month I email
their customer support and they say they just received the sample, then
sometimes a few days later I get the PDF analysis. Occasionally I have to
contact them again. The first week of May I sent a sample to them, then
contacted them last week about the analysis. They say they never received
the sample.

I am wondering if others have had these sorts of problems with this
company? What are the alternatives for oil analysis other pilots/mechanics
are using?

Thanks in advance,

Demonick
Seattle, WA

Why are you wasting your time with them? I occasionally have my oil
checked and I get the report back promptly without a need to call them.



Demonick wrote:

I've been having Blackstone Labs ( http://www.blackstone-labs.com/ )
analyze my oil for about the past 4 years through about 12 oil changes. In
every case I had to contact them for the results. Although my email
address is on file and included with every oil sample, I still have to
contact them for the results. Almost every time after a month I email
their customer support and they say they just received the sample, then
sometimes a few days later I get the PDF analysis. Occasionally I have to
contact them again. The first week of May I sent a sample to them, then
contacted them last week about the analysis. They say they never received
the sample.

I am wondering if others have had these sorts of problems with this
company? What are the alternatives for oil analysis other pilots/mechanics
are using?

Thanks in advance,

Demonick
Seattle, WA

I get very prompt service every 25 hours when I send them the oil sample.
Never an issue. Always helpful on the phone or email.

Don't get it.

On Thu, 16 Jun 2005 14:34:36 GMT, Demonick
wrote:

I've been having Blackstone Labs ( http://www.blackstone-labs.com/ )
analyze my oil for about the past 4 years through about 12 oil changes.
In
every case I had to contact them for the results. Although my email
address is on file and included with every oil sample, I still have to
contact them for the results. Almost every time after a month I email
their customer support and they say they just received the sample, then
sometimes a few days later I get the PDF analysis. Occasionally I have
to
contact them again. The first week of May I sent a sample to them, then
contacted them last week about the analysis. They say they never
received
the sample.

I am wondering if others have had these sorts of problems with this
company? What are the alternatives for oil analysis other
pilots/mechanics
are using?

Thanks in advance,

Demonick
Seattle, WA



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Using Opera's revolutionary e-mail client: http://www.opera.com/m2/

Demonick wrote:

... snip ...
I am wondering if others have had these sorts of problems with this
company? What are the alternatives for oil analysis other pilots/mechanics
are using?

On Thu, 16 Jun 2005 08:53:36 -0600, Newps wrote:

Why are you wasting your time with them? I occasionally have my oil
checked and I get the report back promptly without a need to call them.

Sorry, I am not sure I understand your response.

Coming from a scientific background, the most valid trend testing is done
over time with the same equipment and the same process. That is why I am
"wasting my time with them".

Who do you use for your oil analysis?

Demonick

On Thu, 16 Jun 2005 14:58:38 GMT, Ray Bengen wrote:

I get very prompt service every 25 hours when I send them the oil sample.
Never an issue. Always helpful on the phone or email.

Don't get it.

Thanks.

Demonick

I have use Metal Check by Aviation Labs for 9 years and no problems. I
get timely reports. I now buy directly from the company.


Regards, Ross
C-172F 180HP
KSWI


Demonick wrote:
I've been having Blackstone Labs ( http://www.blackstone-labs.com/ )
analyze my oil for about the past 4 years through about 12 oil changes. In
every case I had to contact them for the results. Although my email
address is on file and included with every oil sample, I still have to
contact them for the results. Almost every time after a month I email
their customer support and they say they just received the sample, then
sometimes a few days later I get the PDF analysis. Occasionally I have to
contact them again. The first week of May I sent a sample to them, then
contacted them last week about the analysis. They say they never received
the sample.

I am wondering if others have had these sorts of problems with this
company? What are the alternatives for oil analysis other pilots/mechanics
are using?

Thanks in advance,

Demonick
Seattle, WA

We use EXXGARD Aero Oil Analysis program

http://www.eliteetc.com/oilanalysis.html

I usually order several kits whenever they have discount prices
(typically offered at the same time with Elite 20W-50 discount price
during special events: Sun&Fun, Oshkosh etc.)

The lab emails the result to us which is listed along with all
previous data. We can also view the results online within 24hrs of
sampling.


Hai Longworth

I've never had this problem. They always send me an email. Once they
thought they found a problem and called me Friday at work before I left
the office to make sure I got the email.

-Robert

BTW: I think you can also get your report on line on their web page.

Same here. I use Blackstone lab. Highly recommended.