Lousy service from Century Flight Systems and FedEx

"Michelle P" wrote in message
link.net...
Hi all,
Little rant and warning.
After talking to the Factory Rep at Sun-N-Fun I recently sent my NSD
360A HSI back to Century Flight Systems in Mineral Wells Texas for
service. The compass card would spin for no reason then be fine for a
while.
I called and talked to the support folks and they told me to send it
back with a note what was wrong and a way to contact me. They were
helpful and friendly. That was the end of that behavior.
About a week after I sent the unit back, I received a call from someone
at Century Flight asking for a billing address.
About three days later I received a door tag from Fed Ex stating I had a
COD item for $160.

This starts the Fed Ex debacle. Let me at this point I do not order
[snip]

I can commiserate with you on this. We have a Century 2000 which will
intermittently climb or dive uncommanded. Several trips to Mineral Wells,
but all they will do is bench test it, pronounce it "fixed" or "no problem
found", and send us on our way. We can't convince them to loan us a
different control unit to determine whether its in the controller or our
wiring, etc-- an obvious next step toward diagnosis. The guy there can sure
blow some smoke though, with great stories of how they fixed everybody ELSES
units...

We've just about given up on it-- and them....

At least we don't get complacent when we are using it-- we hand fly in IMC
and/or watch that thing like a HAWK!

Cheers,
John Clonts
Temple, Texas
N7NZ