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A thread in RAO referenced nice guys in aviation. Let's give them credit.
Give an example when someone went above and beyond for you. I got to the airport around 4:00 on a summer morning in Indianapolis. During preflight I switched on the master to lower the flaps and check the fuel gauges. Unfortunately, the master was already on. Some fool had left it on the night before. Since it was my plane, and I'm the only one who ever flew it, I had a vague suspicion who might be guilty. The line guy at the FBO (this is the embarrassing part - years ago - I don't remember which FBO) tried jumping the plane from his car. No luck - the battery was truly drained. He called in a mechanic who arrived by 5:00, attached me to a charger, and had me on my way by 6:00. They told me there was no charge ("we don't charge for a little electricity") and refused to accept any tip. Given that I hate getting up early, I thought this was pretty amazing. I've met dozens of people like this at FBO's around the country. In general, the most customer service-oriented group of businesses I know. Michael |
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