What Others Are Saying About Aircraft Spruce

Just a sampling. There's volumes more in Google, enough to make a stout
hog retch:



Amen to HBW's comments. I've had the same problems with Spruce;
screwed up orders and no one who gives a damn. The fact that they got
so big so quickly is not an excuse for ****ty service. Unfortunately,
they don't accept blame.
GWJ

Recently, however, in the last 5 months, the pleasure has gone out of our
very
expensive relationship. It started with an order for a radio, transponder,
airspeed, vario, altimiter, electric horizon, vacuum directional gyro,
artificial horizon, vacuum pump, and a bunch of misc things to finish out
the
panel. I asked for a quote, got one. I was overcharged $1*00, and will not
win the argument with your service people. It was all "in stock", except for
the radio system, when I ordered it. Took over six shipments to date, and it
is still not complete. I was charged over $2300 when the radio was shipped,
without the tray or transponder. I am still waiting on the transponder.


wrote:
On page 217 of the 1998-1999 catalog A/C Spruce advertises* "NEW BENDIX
MAGNETOS (outright purchase)". I went to order a mag from *these thieves
and they told me there is always a core charge on magnetos*. I replied
"not on new mags there ain't". Well it turns out these are* not new mags
they are rebuilt. I did some checking and it would seem th*ey are rebuilt
by a disreputable rebuilder of A/C parts and may not even *be legal for
use on certificated aircraft. They are selling them as NEW* and they are
not.BEWARE!!! If they are doing this with mags what else a*re they doing?
In the course of this fiasco they also burned me on a wind*shield. Ended
me up with an AOG for about a month and cost me a hell


After placing the order [with AS&S], I sat down on the couch (with a
medicinal beer)
and picked up a SacSkyRanch flyer. As I browsed through, I *started
seeing some big price differences. Not just on one item, but EVERY item
was priced lower at SacSkyRanch. I got out my pad & paper, *and on my
$250 order the difference was over $60!


Whatever you do, don't ship with UPS. The synergy of incompetence with
AS&S and UPS working together is amazing.

My experiences, as well as everyone I know personally that has dealt with
A.S.S. have been negative ( to one degree or another ). Late orders, wrong
orders, incomplete orders, overcharging and horrible customer service seem
to
be the norm rather than the exception. The topper for me though was the
fraudulent "design contest" they held last year in which prizes were not
awarded as promised. They never did award all of the prizes. They justified
this by reinventing the rules after the fact. They still owe someone $10,000
in building materials. By the way, did they award the final $5000 owed from
the contest at Oshkosh this year? They do some good things, but overall they
are scoundrels. Reading these threads reminded me of why I* will never do
business with them again. I say "Starve the *******s!".