Garmin 396 Glitch??

I have to say that I'm glad you've had that experience.

Dispite my frustration over the box crapping out on me and wasting time
getting the issue resolved, Garmin service, in retrospect, was good. I
called, they answered, limited wait time, a seemingly knowledgeable
person all 3 times (despite the fact that they didn't direct me
optimally). Heck, if you can call someone, get the call answered, and
'level 1' support is doing more than reading a script, that's pretty good.

Support isn't easy, zero defect SW isn't easy either. Making a 'wow'
product is priceless.

Can't wait for some more bad weather to circumvent.

Alexandros wrote:
Regarding Garmin Support:

I must admit that have to recall my posting 'It seems their support in
not at the same level of quality like their devices (when they have no
problems).... ', since I have been contacted and offered superior
service lately.