Twenty minutes in the queue awaiting the new and improved FSS

Mxsmanic wrote in
:

Peter R. writes:

Called Lockheed Martin FSS this AM for my flight briefing. Spent 20
minutes in the "we are experiencing high call volume" queue waiting
for a live briefer to take my call.

When one finally did, he was servicing my upstate NY state flight
from Phoenix, Az. Nice enough briefer but so much for the local
knowledge.

Wasn't there a promise by Lockheed Martin that wait times would be
one minute or less?

Is there any other company competing with Lockheed Martin for this
business? If not, you can toss any promises in the wastebasket. For
profit-making corporations, the ideal is to provide the worst possible
quality and service at the highest possible price. And when a
corporation has a monopoly, this is exactly what happens.

Well, you have the market cornered on idiocy!

Bertie