Volkslogger help need

Dear Friends,
Can someone help me get my laptop to talk to my volkslogger to extract my
igc. flight log please.

I've got the instruction book out in front of me and have the logger
powered up and in the download mode but nothing happens..

Do I need a special software to do this?

I am trying to do it with the seeyou utility and nothing, nada.

What am I not doing?

Thanks
Nick Kennedy