Naviter's Customer Support - FANTASTIC

Generally speaking the customer support from all of the soaring equipment vendors and sellers (that I have dealt with) has been very good. But Naviter's customer support has been so good I am motivated to tell others.

- Recently my Oudie needed repair. Fearful that this will mean sending the unit back to Slovenia, Naviter exchanged my Oudie here in the US (via Cumulus Soaring) and I had only a few days of downtime.

- I spotted two medium sized issues (no show stoppers) communicating with a Cambridge 302 having to do with IGC file downloading. Even though these were minor issues with easy work arounds, in both cases I was provided a patch (DLL) to fix the issues within 24 hours (of my providing the details by sending them the log files).

- Recently the brighter Oudie 2 was announced and Naviter has a clear upgrade model to bring Oudie I's up to speed. Not that I think that the Oudie 1 was all that dim, it sure beat my old PDAs by a long shot!

So not only do I like flying with SeeYou Mobile, and enjoy the Oudie's size and brightness, Naviter has bent over backwards to support their product. I also spend time on the Naviter support forum (http://forum.naviter.com) and I often find Andrej Kolar quickly responding directly to issues - this isn't like most other forums where users are only talking to each other.

So, I highly recommend Naviter to all.

Thanks, John