Continental Airlines Complaint - A Newspaper article

I am a Continental employee and we have an incredibly diverse work
group and this article is absolutely ridiculous! I work in customer
service and deal with customers having a bad day all day long but
would never accuse them of being prejudice! We all need to be more
sensitive of people from different ethnic backgrounds but this sort of
frivilous action does nothing to further their cause! I have worked
the gate for years and we do have agents that tell people to go to the
back of the line which sometimes should be done with more tact but we
are not all perfect and some days just wear on you! Courtesy is a two
way street!

Continental Airlines Employee

wrote in message ...
sometimes should be done with more tact but we
are not all perfect and some days just wear on you! Courtesy is a two
way street!

If it's a two way street, you can give me back the $600 I paid for
a ticket. I hold you to a higher standard than I do the customers.
Bitching to your management of a perceived problem, is certainly
within the rights of any customer. If you don't like it, get a job
outside the service industry where you don't have to deal with customers.

If it's a two way street, you can give me back the $600 I paid for
a ticket. I hold you to a higher standard than I do the customers.
Bitching to your management of a perceived problem, is certainly
within the rights of any customer. If you don't like it, get a job
outside the service industry where you don't have to deal with customers.

You paid $600 for your flight, not for the right to be rude!

Continental Airlines Employee

You paid $600 for your flight, not for the right to be rude!


TWO MANY PEOPLE R RUDE JUST TOO BEA RUDE...RUDENESSITY & IGNORANCE WALK HAND
IN HAND IF YOU'LL WATCH...CANNOT STAND RUDE PEOPLE....THEY SUCK...
=TR0UT=


wrote in message
...


If it's a two way street, you can give me back the $600 I paid for
a ticket. I hold you to a higher standard than I do the customers.
Bitching to your management of a perceived problem, is certainly
within the rights of any customer. If you don't like it, get a job
outside the service industry where you don't have to deal with customers.

You paid $600 for your flight, not for the right to be rude!

Continental Airlines Employee

"Sr." wrote in message .. .
You paid $600 for your flight, not for the right to be rude!


TWO MANY PEOPLE R RUDE JUST TOO BEA RUDE...RUDENESSITY & IGNORANCE WALK HAND
IN HAND IF YOU'LL WATCH...CANNOT STAND RUDE PEOPLE....THEY SUCK...
=TR0UT=

Well, this seems to be a pinnacle of etiquette.

What I said is that the person performing a service is held to a higher standard, not that
the customer has a right to be rude. The fact that another party is rude is not an excuse
for rudeness on the part of the other.

Do you really mean *Bitching* or complaining??? I would say there is a vast
difference, one being acceptable, and the not.

Shane, Wheeler

"Ron Natalie" wrote in message
m...

wrote in message
...
sometimes should be done with more tact but we
are not all perfect and some days just wear on you! Courtesy is a two
way street!

If it's a two way street, you can give me back the $600 I paid for
a ticket. I hold you to a higher standard than I do the customers.
Bitching to your management of a perceived problem, is certainly
within the rights of any customer. If you don't like it, get a job
outside the service industry where you don't have to deal with customers.




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"shane wheeler" wrote in message ...
Do you really mean *Bitching* or complaining??? I would say there is a vast
difference, one being acceptable, and the not.

Really? Which one is witch?

If you can't tell, I'd have to refer you back to your mother (or whomever
else was responsible for your upbringing) for some training in manners.

Shane, London


"Ron Natalie" wrote in message
m...

"shane wheeler" wrote in message
...
Do you really mean *Bitching* or complaining??? I would say there is a
vast
difference, one being acceptable, and the not.

Really? Which one is witch?




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"shane wheeler" wrote in message ...
If you can't tell, I'd have to refer you back to your mother (or whomever
else was responsible for your upbringing) for some training in manners.

My mother doesn't know, and neither do half a dozen dictionaries I have
consulted. They all define bitch as a slang word for complaining.

If you need to consult a dictionary for an explanation of acceptable
manners, something is wrong.

Whatever manners are, they are not something with a fixed definition.

Your action of trying to learn manners from an inanimate object such as a
dictionary, or rather "half a dozen dictionaries", says much about you, and
suggests something of an inability in relating to your peers, which may, in
turn, be the result of how you behave around them, otherwise known as, your
manners (or more precisely, lack thereof).

If neither you nor your mother can tell the difference between *bitching*
and complaining, and your relationships with your peers are as apparently
non-existent as they appear to be, I'm not really sure what to suggest.
Other, that is, than not complaining to anyone, just in case you get it
wrong.

Good luck in life. I strongly suspect you'll need it.

Shane, London



"Ron Natalie" wrote in message
m...

"shane wheeler" wrote in message
...
If you can't tell, I'd have to refer you back to your mother (or
whomever
else was responsible for your upbringing) for some training in manners.

My mother doesn't know, and neither do half a dozen dictionaries I have
consulted. They all define bitch as a slang word for complaining.




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