Pirep: New toys (long)

Just pray you never need customer service from Lowrance.


You know, companies, like people, can learn and change. Don't you ever
give anyone a fresh chance? Then again, gotta keep the complaint level
up to get them to give you that free Airmap come next OSH, right?
gd&r

Heeeey -- great idea! :-)

Sorry, but I really regret Lowrance's decision not to support the Airmap
300 after just four years. When you spend $700 (I think that's what the 300
cost when it first came out?) on something, you have a right to expect some
sort of customer support for more than just 48 months.

IMHO, of course.

Had they been customer service driven, they would have offered a nice
discount on one of their new models. They did not, so I took my business
elsewhere.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"

"Jay Honeck" wrote in message news:vc%2c.523359$na.1180650@attbi_s04...

Had they been customer service driven, they would have offered a nice
discount on one of their new models. They did not, so I took my business
elsewhere.

Hi Jay,
I thought they offered you a discount towards the Airmap 500 at
Oshkosh last year but you were not impressed by its screen size?
As I recalled reading in this newsgroup, they also offered another
Airmap 300 owner credit.
It's unfortunate that the chips used in Airmap 300 were not
reliable but I would assume that faulty units would have been replaced
during the warranty period. I am not at all surprised that the chips
for Airmap300 are no longer available. In the electronic world with
new products and chips being introduced almost every week, things get
obsolete so quick and so fast. In many cases, it's cheaper and easier
to just chuck the old sutffs and buy new ones than trying to find
replacement components.

I thought they offered you a discount towards the Airmap 500 at
Oshkosh last year but you were not impressed by its screen size?

The guy at the Lowrance booth in OSH said he "thought they might be offering
a discount to Airmap 300 customers" but he wasn't sure. He offered to
"check it out" and I could "stop back at the booth tomorrow" -- or something
like that.

Between his luke-warm attitude (And who could blame him? He was at a trade
show, and didn't want some disgruntled former customer messing with his
crowd?), and the dinky size of the 500, I moved on.

And, boy, am I glad I did. Lowrance's misfortune turned out to be a
terrific break for us, and we've been enthusiastically happy with our AvMap
ever since.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"