Alexis Park Inn

"G.R. Patterson III" wrote in message
...

Less important, I suppose, is the fact that your posts make the reasonable
point
that, if someone reserves a particular suite and cancels, you may have
been
forced to turn down someone who wanted that particular suite, but the
policy on
your web site doesn't say this. As I read it, it I make a reservation and
don't
care what suite I'm getting, the policy still applies. Sort of undermines
the
point you try to make in your posts.


Possibly but as policies get more complicated there's a diminishing rate of
returns. You may gain 10% from allowing certain kinds of cancellations but
it will cost you 8% to do so, and unless you're big the 2% isn't worth the
hassle.

-cwk.

Colin W Kingsbury wrote:

Possibly but as policies get more complicated there's a diminishing rate of
returns.

Makes sense.

George Patterson
The desire for safety stands against every great and noble enterprise.

Well, I have absolutely zero experience in running hotels, but a couple of
things seem a little backwards. First off, the cancellation period is
longer for
the most popular events. Seems to me that things like the home football
game
weekends are the periods in which you'd be most likely to rent the room to
someone else. Is this not the case?

It's funny -- you might logically assume that, but it's not true. On
football weekends (Big Ten football is HUGE around here. I can sell the
suites for ANY amount of money, and still sell out.), our phones will ring
off the hook looking for suites -- until about a week before the game.

Then, because the entire city sells out, most people just plain stop looking
a week in advance. Thus, the 7 day policy.

There are exceptions to the rule, of course. But we're actually toying with
the idea of making football weekends PRE-PAID, with NO cancellation possible
at all. Several bed and breakfasts in Iowa City already do this, and it
really does a much better job of protecting the innkeeper from fraud.

Which, after all, is what a no-show is....
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"

On Wed, 12 Jan 2005 19:53:27 GMT, "Jay Honeck"
wrote:

But we're actually toying with
the idea of making football weekends PRE-PAID, with NO cancellation possible
at all.

I don't see why not. Lots of us buy deeply discounted hotel rooms on
the hotel websites, on the understanding that the fee is entirely
non-refundable. If I am going to travel on a non-refundable airline
ticket, I don't see why I shouldn't risk the hotel fee as well.


-- all the best, Dan Ford

email (put Cubdriver in subject line)

Warbird's Forum: www.warbirdforum.com
Piper Cub Forum: www.pipercubforum.com
the blog: www.danford.net

"Jay Honeck" wrote in message
news:XefFd.2454$IV5.435@attbi_s54...

--snip---

Which, after all, is what a no-show is....
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"


Sorry to respond so late here but I just got back from 2 weeks on the road.
In my buisness, I get guaranteed reservations and I expect that room/suite
to be available no matter when I arrive. I usually can't guarantee a time
when I will arrive. When able, I do keep the lodger updated as to any
delays.

As well, the lodger has every right to expect guranteed payment when a
room/suite is guranteed regardless if the room is used or not.

As for a late cancellation, I have been billed but received a credit if they
were able to fill it. Specialty hotels & BBs have every right to the 72 hr
policy and it seems generous to me. If there has been a problem out of my
control, I have found most places will work something out. I think Jay would
do the same, just don't leave them hang.

It really is too bad that things that should be common courtesy have been
forced to become policy or even law.

JMO
Marty

Sorry to respond so late here but I just got back from 2 weeks on the
road.
In my buisness, I get guaranteed reservations and I expect that room/suite
to be available no matter when I arrive.

As well, the lodger has every right to expect guranteed payment when a
room/suite is guranteed regardless if the room is used or not.

Thanks for the affirmation, Marty. This is precisely what we do with our
guaranteed reservations -- we'll hold 'em for you all night. In exchange,
we expect payment -- nothing more, nothing less.

It really is too bad that things that should be common courtesy have been
forced to become policy or even law.

It is a shame, I suppose, but when you think about it most policies and laws
are simply courtesy that has been codified.

Luckily, we rarely have to activate this policy, as our clientele are (is?)
overwhelmingly honorable folks, with just a couple of bad apples sprinkled
in over the last couple of years.
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"

"John Theune" wrote in message
I am curious just why you have a 72 hour cancellation policy. It is not
normal for hotels and it would be a show stopper for me.

Thought I've not been there, my understanding is that it is not anywhere
near a "normal" hotel. Why would it have "normal" policies? If you want
normal, go down the street and book a no-tell.

You need to compare Jay's rooms with the Bridal or Presidential Suite of
most other motels. If you did, I think you'd find cancellation policies
much more restrictive than "normal."

Even without Dighera's unsolicited expert advice, I'm sure Jay has found a
happy medium somewhere between "restrictive" and "profitable" that suits
him, his customers and his bank account just fine.

--
Jim Fisher

Even without Dighera's unsolicited expert advice, I'm sure Jay has found a
happy medium somewhere between "restrictive" and "profitable" that suits
him, his customers and his bank account just fine.

Now, if only they would suit Mary!

:-)

(She's now entering her third year of un-paid 50+ hour weeks...)
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"

Every business book I have read says you are supposed to pay yourself, regardless.
But then, those were companies that were going public and the founders
were trying to obtain delayed compensation.

Jay Honeck wrote:
(She's now entering her third year of un-paid 50+ hour weeks...)

Every business book I have read says you are supposed to pay yourself,
regardless.
But then, those were companies that were going public and the founders
were trying to obtain delayed compensation.

Oh, she gets paid once in while... ;-)

See http://alexisparkinn.com/2000_mustang_convertible.htm
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"