Dauntless Safelog - is there a way to export data to CSV format?

Hi Guys,.

I am the designer of the software.

To answer the question:

YES, absolutely. Safelog allows export of the pilot logbook data to
CSV format.
let me reapeat that,m since there appears to be some mudslinging about
our small company based on an unfounded assumption.

=== YES! Safelog allows export of the data to CSV format. ===

This has been in there from day 1. In fact, we were the first non-
trivial pilot logbook software to do this - our two competitors at the
time wer notorious for NOT doing this. There's a whole import/export
screen, and in fact a pretty sophsiticated wizard (at least as
sophisticated as the one in MS-Access, if any of you have seen that)
for import, and there is a reasonable set of options for export, too.

As far as technical support goes: there is a very good reason why we
charge for technical support for backup/restore and import/export
issues. Basically, 99.9% of people who use this functionality never
need to contact us and it works fine. However, without fail, those
who need significant technical support on these issues are either
people a) who have severeley messed up their logbook, failed to make
backups, and/or done something completely bizarre or b) expect us to
teach them from step 1 how to use excel, deal with CSV files, and so
forth. Because such items are far out of the norm and require
exceptional time by our staff, we charge for this (though actually
there have been maybe a handful of cases where we have actually
charged somebody) basically at cost. It is simply not fair to pass on
the cost of such higly specific and highly time-intensive items to the
bulk of our users. Our policy in this exists simply to provide value
for the bulk of our users. In practice, we gladly answer short
questions about these issues via our helpdesk. Additionally, should
an issue ever arise because of a bug in our software, of course there
would be no cost, but only sincere apologies for any difficulty
incurred.


I hope this answers any and all questions. Please, PLEASE people
don't go about making unfounded assumptions or just assuming (and
posting!) the negative just because some random person hasn't popped
up in the newsgroup to counter them!

I apologize again that I will not be able to respond to this thread
often, but if you have questions or want to make accusations, please
at least ask us first. I can be reached via our helpdesk at
www.dauntless-soft.com/helpdesk.

If you want to reach me directly, just make a note in your request
that it go to Adrian and I'll be sure to get back to you. I apologize
that i dont read r.a.ifr as often as i'd like to, so I ask you to
please not hold it against me that I can't respond here so often.

In general, please consider that we are the *good* guys We're a small
company composed of real people (I fly a mighty Cessna 150!) and work
very hard to try to be everything to everybody in logbook software.
Somebody mentioned Jeppesen's logbook - while I do encourage you guys
to go with whatever works best for you, in my view, last I saw their
product, that's one of the worst choices (my personal opinion) that a
person can make, as there were (at least, last I checked) significant
usability limitaitons there.

All the best,

Adrian
CFI/ATP
dauntless aviation

-----Original Message-----
From: ]
Posted At: Thursday, September 06, 2007 7:05 AM
Posted To: rec.aviation.ifr
Conversation: Dauntless Safelog - is there a way to export data to CSV
format?
Subject: Dauntless Safelog - is there a way to export data to CSV
format?

Hi Guys,.

I am the designer of the software.

To answer the question:

YES, absolutely. Safelog allows export of the pilot logbook data to
CSV format.
let me reapeat that,m since there appears to be some mudslinging about
our small company based on an unfounded assumption.

=== YES! Safelog allows export of the data to CSV format. ===

This has been in there from day 1. In fact, we were the first non-
trivial pilot logbook software to do this - our two competitors at the
time wer notorious for NOT doing this. There's a whole import/export
screen, and in fact a pretty sophsiticated wizard (at least as
sophisticated as the one in MS-Access, if any of you have seen that)
for import, and there is a reasonable set of options for export, too.

As far as technical support goes: there is a very good reason why we
charge for technical support for backup/restore and import/export
issues. Basically, 99.9% of people who use this functionality never
need to contact us and it works fine. However, without fail, those
who need significant technical support on these issues are either
people a) who have severeley messed up their logbook, failed to make
backups, and/or done something completely bizarre or b) expect us to
teach them from step 1 how to use excel, deal with CSV files, and so
forth. Because such items are far out of the norm and require
exceptional time by our staff, we charge for this (though actually
there have been maybe a handful of cases where we have actually
charged somebody) basically at cost. It is simply not fair to pass on
the cost of such higly specific and highly time-intensive items to the
bulk of our users. Our policy in this exists simply to provide value
for the bulk of our users. In practice, we gladly answer short
questions about these issues via our helpdesk. Additionally, should
an issue ever arise because of a bug in our software, of course there
would be no cost, but only sincere apologies for any difficulty
incurred.


I hope this answers any and all questions. Please, PLEASE people
don't go about making unfounded assumptions or just assuming (and
posting!) the negative just because some random person hasn't popped
up in the newsgroup to counter them!

I apologize again that I will not be able to respond to this thread
often, but if you have questions or want to make accusations, please
at least ask us first. I can be reached via our helpdesk at
www.dauntless-soft.com/helpdesk.

If you want to reach me directly, just make a note in your request
that it go to Adrian and I'll be sure to get back to you. I apologize
that i dont read r.a.ifr as often as i'd like to, so I ask you to
please not hold it against me that I can't respond here so often.

In general, please consider that we are the *good* guys We're a small
company composed of real people (I fly a mighty Cessna 150!) and work
very hard to try to be everything to everybody in logbook software.
Somebody mentioned Jeppesen's logbook - while I do encourage you guys
to go with whatever works best for you, in my view, last I saw their
product, that's one of the worst choices (my personal opinion) that a
person can make, as there were (at least, last I checked) significant
usability limitaitons there.

All the best,

Adrian
CFI/ATP
dauntless aviation


Good response Adrian, thanks. There should be no excuse now for anyone
to complain about Dauntless holding data hostage.