Poor service and bad attitude from LXNAV

On Tuesday, November 27, 2012 11:10:04 AM UTC-5, Tim Taylor wrote:
I have never seen a supplier in the
soaring field in twenty-five years provide such poor service and
display such a negative attitude.

You know, I built a Bluetooth adapter from parts for my LXNAV v7 using the documentation provided in the manual.

Isn't the Oudie a proprietary product made by a company other than LXNAV? I mean, LXNAV documents their technology and provides a PDA compatible interface (e.g., TTL level signals!). How you get an Oudie to accept a serial signal via the USB port is not LXNAV's issue. How they wire up their own cables is not something you can expect them to document (try asking Apple for the full schematics of their latest $3000 laptop!).

Either way, I have had good interactions with LXNAV in the past with some fruitful idea exchange (and some of it led to the first XCSoar driver for the V7!)

Tim,

I echo Richard's comment, in my experience of 40+ years Uros provides the
best support and best attitude of any manufacturer in the soaring field I
have ever come across. This week I mailed my AHRS to him and sent an email
to ask if it had arrived safely, he instantly emailed back a photograph of
what was wrong with it (and that was not LX Navs fault....).

A story I like about Uros was from a customer who phoned him with a query.
The phone was answered instantly, there was the noise of a vario singing in
the background. Uros was doing some product testing and not in the lab....


Mike

At 18:37 27 November 2012, David Reitter wrote:
On Tuesday, November 27, 2012 11:10:04 AM UTC-5, Tim Taylor wrote:
I have never seen a supplier in the
soaring field in twenty-five years provide such poor service and
display such a negative attitude.=20

You know, I built a Bluetooth adapter from parts for my LXNAV v7 using
the
=
documentation provided in the manual. =20

Isn't the Oudie a proprietary product made by a company other than LXNAV?

=
I mean, LXNAV documents their technology and provides a PDA compatible
inte=
rface (e.g., TTL level signals!). How you get an Oudie to accept a
serial
=
signal via the USB port is not LXNAV's issue. How they wire up their own
c=
ables is not something you can expect them to document (try asking Apple
fo=
r the full schematics of their latest $3000 laptop!).

Either way, I have had good interactions with LXNAV in the past with some
f=
ruitful idea exchange (and some of it led to the first XCSoar driver for
th=
e V7!)

On Nov 27, 7:27*pm, Michael Clarke
wrote:
Tim,

I echo Richard's comment, in my experience of 40+ years Uros provides the
best support and best attitude of any manufacturer in the soaring field I
have ever come across. This week I mailed my AHRS to him and sent an email
to ask if it had arrived safely, he instantly emailed back a photograph of
what was wrong with it (and that was not LX Navs fault....).

A story I like about Uros was from a customer who phoned him with a query..
The phone was answered instantly, there was the noise of a vario singing in
the background. Uros was doing some product testing and not in the lab.....

Mike

At 18:37 27 November 2012, David Reitter wrote:





On Tuesday, November 27, 2012 11:10:04 AM UTC-5, Tim Taylor wrote:
*I have never seen a supplier in the
soaring field in twenty-five years provide such poor service and
display such a negative attitude.=20

You know, I built a Bluetooth adapter from parts for my LXNAV v7 using
the
=
documentation provided in the manual. =20

Isn't the Oudie a proprietary product made by a company other than LXNAV?
=
I mean, LXNAV documents their technology and provides a PDA compatible
inte=
rface (e.g., TTL level signals!). *How you get an Oudie to accept a
serial
=
signal via the USB port is not LXNAV's issue. *How they wire up their own
c=
ables is not something you can expect them to document (try asking Apple
fo=
r the full schematics of their latest $3000 laptop!).

Either way, I have had good interactions with LXNAV in the past with some
f=
ruitful idea exchange (and some of it led to the first XCSoar driver for
th=
e V7!)- Hide quoted text -

- Show quoted text -

Sounds to me like Tim is the problem and not Uros - LXNAV always gave
me the absolute best service
of any glider equipment supplier - ever - regards, Woody

On Wednesday, November 28, 2012 12:10:23 PM UTC+1, rhwoody wrote:
Uros - LXNAV always gave
me the absolute best service
of any glider equipment supplier - ever - regards, Woody

I second this! LNNAV has been faster and more throughout than any other soaring equipment dealer i had to deal with so far.
For example:
* I have received beta firmwares for my V7 with changes I suggested (on the same day as the request!)
* I have received protocol documentation of the V7 without any hassle
* Questions are being answered at lighting speed
* Feedback is being implemented / considered

I work in IT and vendor support is a major issue for me in my daily business. LXNAV has cool equipment _and_ fantastic support. I will buy from them again.

Just my 2cents.
- Folken

My experience with Uros too has been nothing short of excellent! I exchanged a problem plagued LX 7007 IGC Pro for a new LX 8080, and support for connceting my iPaq 4700 included an instant reply, - perhaps 5 minutes, and a cable by Air Mail sent the same day.

Other e-mails received the same all-but-instant replies. This is in serious contrast with the support I had from LXNavigation, which sometimes took one or two weeks, and I had plenty of occasions to contact them :-(

Bloody not true.

LXNAV...especially Uros... ranks at the top in customer service. They have answered every question I ever asked...no matter how stupid...in a polite and timely manner.

Thanks Uros and LXNAV for your excellent customer service.

Ben

On Tuesday, November 27, 2012 11:10:04 AM UTC-5, Tim Taylor wrote:
In response to a request for a wiring diagram for a cable for the

LXNAV V7 to the Oudie to build cables that connect to my panel (pass

through connector on the panel), I got a very poor response and no

help (see below) from LXNAV. I have never seen a supplier in the

soaring field in twenty-five years provide such poor service and

display such a negative attitude. Thankfully, Richard at Craggy Aero

provided the diagram that indeed shows that the wiring is not standard

and would not be obvious from reading the LXNAV manual.



I hope this was a bad day at LXNAV and not indicitive of their

customer service overall.



__________________________________________________ ______

Hello,



All necessary is described in V7 Manual. If you are not an expert and

do not understand pin descriptions, please do not try to make your own

cables as you will make more damage than profit.



Best Regards, Uros Krasovic



Uroš Krašovic

www.lxnav.com

LXNAV d.o.o.

Kidri�eva 24a

3000 Celje

Tel. +38659233400

Tim, you can count me among those who think that you might be reading
a bit too much into Urps' reply. I think that he is giving you the
information he thinks you need in the best way he knows how.

Communication over the Internet often doesn't give you adequate clues
as to the attitude and state of mind of your correspondent, hence the
invention of emoticons. Communication through translators or in second
languages over the internet is even worse, since it also tends to
remove idiom and colloquialisms from the correspondents' repertoires.

I work with a lot of people in other countries whose first language is
not English, and I have adopted the general rule of consciously
interpreting their correspondence in the most charitable possible
light. I have only rarely been disappointed.

Thanks, Bob K.

Bob makes an excellent point.

I have also received many times outstanding support and service from LX Nav. I suggest that this thread be renamed to "Great service and can-do attitude from LX Nav"! Moderator?

Bastoune