Buying Junk from Aircraft Spruce --- Or Putting Money Down a Rathole

Mr. Irwin I wouldn't worry about Larry in the least. We don't


"Plane Fun" wrote in message
ups.com...
Aircraft Spruce

Many of your read the comments posted by "Larry" regarding "buying
junk from Aircraft Spruce", and it is important that we state the facts
in the situation.

Larry purchased this Mitchell instruments some 8 months ago, and
yesterday called to report that the instrument was defective and
demanded his money back. The instruments is within its' year
warranty so we offered to bring it back and have it repaired under
warranty for him. Larry then proceeded to give our girl in Customer
Service a large dose of profanity along with threats to blast our
company to his news-group. He also spoke with Mitchell directly and
verbally abused them as well, at which time they advised us tat they
would not deal with him in any way. Our Customer Service manager,
Carolyn Leon (who is wonderful with our customers and can solve any
problem a customer may have) then called Larry to see what she can do.
She was greeted with another long string of profanity and unreasonable
demands, at which time she terminated the conversation. Aircraft
Spruce will always do whatever we can to assist a customer, but my
staff does not need to be abused.

There was also come commentary about Aircraft Spruce substituting
"mild steel" sheet in place of 4130 steel sheet, and that we were
therefore "unscrupulous" people. Aircraft Spruce has an
outstanding reputation for quality products over the past 40 years, and
to suggest that we would intentionally substitute sub-standard material
is insulting. The fact is that several sizes of 4130 sheet has not
been available for Normalized (N) Condition in about a year, and these
sizes are only available in Annealed (A) condition. Until these sizes
are again produced by a mill in (N) condition, annealed material will
be provided by ourselves and many other suppliers. We clearly state
this in our current catalog and on our website. All the 4130 sheet we
furnish is indeed 4130, and we have full test reports on file for
anyone that needs them.

I hope this information above clarifies these two issues for the
newsgroup. If anyone would like further information or needs
assistance please contact me directly at .
Thanks to all of our valued customers for continued support.

Jim Irwin
President, Aircraft Spruce

jls wrote:
1. If you buy something defective from ACS, watch out. That 1-year
warranty on a Mitchell cylinder head temperature gauge is worthless
as the
teats on a boar hog. Run-around time today: 45 minutes wasted.
Their
customer service manager, Carolyn Lyon, in Atlanta will put you on
hold and
leave you there.

2. Their alternative trick is to send you to the manufacturer for
handling
the piece of junk you've paid good folding money for. But your
purchase
contract is not with the manufacturer; it's with Aircraft Spruce.

3. Buyer bewa Mitchell cylinder head temperature gauge. I spent
an
hour installing it to monitor one new Superior cylinder out of six
and the
needle wouldn't even rise off the peg. And yes, I've installed these
before, quite a few of them. Some are good, some rotten. This one
was
rotten.

4. Buyer bewa buying something like this from Spruce if it is
defective is like putting money down a rathole. They will squirm
like the
devil to get out of paying your money back.

5. If you're tempted to buy anything more complicated than nuts and
bolts
from Spruce, don't say you weren't warned when you get screwed.

And by the way, at our chapter breakfast last Saturday, our chapter
news
editor, good friend, and A&P (who is building his 4th aircraft)
announced
that he recently ordered 4130 steel plate (that's chrome molybdenum
steel
alloy) from Aircraft Spruce as shown in their catalog, and instead
received
a crappy plate of soft carbon steel, with 60% of the bearing strength
of
chromoly. So don't just take it from me these are shady characters.

Then another dissatisfied customer popped up at the table, then
another ...

Plane Fun wrote...

I hope this information above clarifies these two issues for the
newsgroup.
....
Jim Irwin
President, Aircraft Spruce

It clarified one for me. But just to make sure, I tried to search
Aircraft Spruce's website for their privacy policy.

"Sorry. Nothing matched your search for PRIVACY. Please try a
different search.

You won't be getting any personal information, or cash, from me.

Dave 'CAFB' Hyde

Earlier, Dave Hyde wrote:

...It clarified one for me. But
just to make sure, I tried to search
Aircraft Spruce's website for their
privacy policy...

Interesting issue. I thought of that briefly, and then noted that Jim
(Irwin) carefully put double-quotes around "Larry" in his reponse. I
think that they'd only be breaching privacy if they use real names.

Bob K. wrote...

think that they'd only be breaching privacy if they use real names.

It's not the first time he's done it and he has in the past used real
names.

Dave 'local but buying elsewhere' Hyde

"Bob K." wrote in message
oups.com...
Earlier, Dave Hyde wrote:

...It clarified one for me. But
just to make sure, I tried to search
Aircraft Spruce's website for their
privacy policy...

Interesting issue. I thought of that briefly, and then noted that Jim
(Irwin) carefully put double-quotes around "Larry" in his reponse. I
think that they'd only be breaching privacy if they use real names.


If he were trying to protect privacy, why did he publish the names of
innocent parties to another of his soured transactions several months ago
right here in RAH? I know those two people. At least one of them despises
Irwin.

And is putting my real name in quotes supposed to protect my privacy?
laughter

On Tue, 1 Feb 2005 20:03:12 -0500, " jls"
wrote:


"Bob K." wrote in message
roups.com...
Earlier, Dave Hyde wrote:

...It clarified one for me. But
just to make sure, I tried to search
Aircraft Spruce's website for their
privacy policy...

Interesting issue. I thought of that briefly, and then noted that Jim
(Irwin) carefully put double-quotes around "Larry" in his reponse. I
think that they'd only be breaching privacy if they use real names.


If he were trying to protect privacy, why did he publish the names of
innocent parties to another of his soured transactions several months ago
right here in RAH? I know those two people. At least one of them despises
Irwin.

And is putting my real name in quotes supposed to protect my privacy?
laughter


Larry or JLS, whichever you prefer....

I'd probably be the last person to defend Aircraft Spruce
BUT I find it rediculous that you think you can denigrate
AS&S but they can't simply post the facts....

As far as your "privacy" is concerned.... you're the one
that started this post about the 4130 and the Mitchell
instruments. Irwin only came in to make a post stating "the
other side of the argument".

BTW, whatever happened "several months ago" has NO bearing
on this situation. If you want to bring up issues from the
past, well, Latchless Larry... you've got a LOT of history
on this board and none of its flattering to you...

John Ammeter

I wish to address the privacy issue. It appears that one or more people
feel that all of the transaction should be considered private and Aircraft
Spruce breached this right of privacy when it disclosed conversations
between a customer and Aircraft Spruce.

There is neither a common law nor a statutory right of privacy regarding the
conversations mentioned.

Certain financial information is protected by federal and or state law.
Similarly, most medical information is protected.

By custom, it would probably be considered in bad taste to discredit a
customer in public - unless that information is relevant to dispute harmful
claims made by a customer. In essence, truth is a defense.

For Aircraft Spruce, their reputation and integrity is their most valuable
asset and they have every right to protect and defend it in a public forum.
If that means making conversations with a customer public, after the
customer has given a different story, then it is proper to do so.

I am simply commenting on one of the issues raised. In regard to the
matters alleged, the reader will have to decide for themselves.

Colin N12HS


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"COLIN LAMB" wrote in message
ink.net...
I wish to address the privacy issue. It appears that one or more people
feel that all of the transaction should be considered private and Aircraft
Spruce breached this right of privacy when it disclosed conversations
between a customer and Aircraft Spruce.

There is neither a common law nor a statutory right of privacy regarding
the
conversations mentioned.

How would you know that unless you lived in California and practiced law
there? So I'm assuming you are and you do, and you will make corrections if
I'm wrong?

Be that as it may, Jim Irwin doesn't give a damn about anybody's privacy,
and in my case I don't mind anyway. I did mind that he divulged private
information and addresses of two acquaintances several months ago right here
in RAH, which also led others to comment on his sleaziness.


Divulging the contents of my conversations with his gravel-voiced viragos,
however, does present an issue with common law hearsay, which he uses with
such abandon to prove the content of conversations he could not have even
been a party to. In only one conversation, the first one with the first
virago, did I use vulgar language (a felony for sure!) and not even then
until after a series of insufferable provocations, the first of which was a
razor wire barrier communication system imported from a third world country
like Bangalore or Somalia; the second, being left on hold for almost an
hour, and the third, being interrupted time and time again while I was
trying to explain the reason for delay reporting that the junk Mitchell
Cylinder Head Temperature Gauge was defective right out of the box . If
you are talking to me and I keep cutting you off right in the middle of a
sentence, I can expect you to color and tell me to GFY.

So, in my book, Jim Irwin is a son of a bitch and his customer service is
right out of hell.

jls wrote:

So, in my book, Jim Irwin is a son of a bitch and his customer service is
right out of hell.

I take it you've been there recently to know? :-)

Matt

I wish to address the privacy issue. It appears that one or more people
feel that all of the transaction should be considered private and Aircraft
Spruce breached this right of privacy when it disclosed conversations
between a customer and Aircraft Spruce.

There is neither a common law nor a statutory right of privacy regarding the
conversations mentioned.

Certain financial information is protected by federal and or state law.
Similarly, most medical information is protected.

By custom, it would probably be considered in bad taste to discredit a
customer in public - unless that information is relevant to dispute harmful
claims made by a customer. In essence, truth is a defense.

For Aircraft Spruce, their reputation and integrity is their most valuable
asset and they have every right to protect and defend it in a public forum.
If that means making conversations with a customer public, after the
customer has given a different story, then it is proper to do so.

I am simply commenting on one of the issues raised. In regard to the
matters alleged, the reader will have to decide for themselves.

Colin N12HS


You should have every right to respond in the same forum as was chosen by the
accuser. Latchless picked the playing field and you responded in the most
appropriate manner I can think of.




Bob Reed
www.kisbuild.r-a-reed-assoc.com (KIS Builders Site)
KIS Cruiser in progress...Slow but steady progress....

"Ladies and Gentlemen, take my advice,
pull down your pants and Slide on the Ice!"
(M.A.S.H. Sidney Freedman)