Lightspeed Excellent Service

I don't want this to sound like an advertisement for Lightspeed Aviation,
but I have to hail any company that has outstanding service.

My wife has a pair of 25XL headsets whose "stirrup" broke recently. We also
have some 20XL headsets that are used for passengers. They had a screw
missing along with some ear seals that had the outer skin cracking. I
called up the Lightspeed service department, fully intending on trading up
to a new pair of headsets to "fix the problem." I think the guy's name was
John, but he proactively told me that I could fix all of my problems with
some replacement hardware and written instructions. I decided to try this
instead.

Two days later a Priority Mail package arrived with the replacement hardware
and well written instructions on how to do it all. I now have two
Lightspeed functional headsets that look as good as the day they arrived. I
am very happy with the excellent service that Lightspeed provided. I wish
other companies would implement this business model as a way of ensuring a
loyal customer base. Shortsighted companies do not last.

My next pair of headsets is a Thirty 3G.

Simon Ramirez, Aerocanard Builder and Pilot
Oviedo, FL USA