Been ripped by AS&S deceptive freight pricing???

So does AS&S when they send you email notification of the order acceptance.
shrug

"Warren & Nancy" wrote in message
...

Juan E Jimenez wrote:

As to notification, I don't know if you told AS&S to notify you of back
orders.

Any vender I have ever dealt with automatically told me if there was a
back
order. I didn't have to ask them to.

Warren

"Juan E Jimenez" wrote in message news:uHp2b.193527
It's somewhat naive to expect that AS&S is responsible for this because they
don't "stock" the unit.

I don't care if they stock the unit or not. They should have indicated at the time
they purchased it whether they did or not. If they said: this gets drop shipped
from JPI and it's typically three weeks or something along those lines, that
would have been fine. Otherwise, one assumes that the normal UPS delays
are all that apply. Sending a statement three weeks after the fact isn't
quite the pinnacle of customer service.

Customers are not normally told this because most customers don't care where
the unit comes from.

Customers not only have a right to know it's the DAMN law with regard to mailorder
to get the word out in 30 days. Spruce clearly met the bare minimum of what was
required of them. Certainly NOT the ultimate in customer service. It matters not
what JPI told them or what JPI's ship time was.

Like I said, if you're not or never have been in business for yourself, most
people don't have a clue when it comes to issues like these.

Again you continuallly display your arrogant ignorance and blind defense of
those who have allowed you to smooze with them that blinds you to thinking
that they could do any wrong. Your continual defense of scoundrels like
Bede and Campbell is telling. You haven't a ****ing clue as to what my
situation or background is but you're happy to make up lies about me to
bolster your silly arguments. I have been the principal of my business fror
15 years now, and if we treated customers the way Spruce has treated me
consistantly, we'd have been out of business years ago.

"Juan E Jimenez" wrote in message news:xyq2b.257137$uu5.58962@sccrnsc04...
So does AS&S when they send you email notification of the order acceptance.

Nope. First I heard that I was getting drop shippment that was delayed close to 30 days was
last week and it was sent by postal mail.

"Ron Natalie" wrote in message
m...

I don't care if they stock the unit or not. They should have indicated
at the time
they purchased it whether they did or not. If they said: this gets drop
shipped
from JPI and it's typically three weeks or something along those lines,
that
would have been fine. Otherwise, one assumes that the normal UPS delays
are all that apply. Sending a statement three weeks after the fact isn't
quite the pinnacle of customer service.

Obviously it's not typically three weeks. However, given what you posted
below pointing to the true source of your beef, which appears to be with me
and not AS&S, I think I'll just ignore this crap.

Customers not only have a right to know it's the DAMN law with regard to
mailorder
to get the word out in 30 days. Spruce clearly met the bare minimum of
what was
required of them.

No they didn't. The bare minimum is four weeks.

Again you continuallly display your arrogant ignorance and blind defense
of
those who have allowed you to smooze with them that blinds you to thinking
that they could do any wrong.

Get a life, Natalie. You still don't have a f*cking clue. I've never
"smoozed" with Jim Irwin. I've exchanged email with him, I've only met him
at his booth's in OSH and SNF and that's it. Ask him or anyone who works for
his company and see what they tell you.

Your continual defense of scoundrels like Bede and Campbell is telling.

Oh, so _this_ is what it's about. Again? Boring.

I have been the principal of my business fror
15 years now, and if we treated customers the way Spruce has treated me
consistantly, we'd have been out of business years ago.

Apparently you're not being entirely truthful, since AS&S is still in
business and growing.

Whatever. Maybe they just don't like you. It must be a personal thing. They
picked you from all their customers to f*ck with just for the hell of it,
since they obviously don't have anything better to do. They just sit all day
long, sipping tea and waiting for Natalie to place an order, a cheer goes up
from the order processing desk and the entire company revolves around making
sure you don't get what you want in a timely fashion.

Deal with it.

plonk!

"Ron Natalie" wrote in message
m...

"Juan E Jimenez" wrote in message
news:xyq2b.257137$uu5.58962@sccrnsc04...
So does AS&S when they send you email notification of the order
acceptance.

Nope. First I heard that I was getting drop shippment that was delayed
close to 30 days was
last week and it was sent by postal mail.

"Juan E Jimenez" wrote in message news:z3r2b.257480$uu5.58221@sccrnsc04...


Obviously it's not typically three weeks. However, given what you posted
below pointing to the true source of your beef, which appears to be with me
and not AS&S, I think I'll just ignore this crap.


I don't have any beef with you other than you feel compelled to jump all
over me when I post legitimate gripes I have with spruce. Your only
answer is "Jim Irwin" wouldn't do that. Bull****, Jim has and is currently
doing it. It's not just me. AS&S has come a long way, but they still
ain't perfect.



I have been the principal of my business fror
15 years now, and if we treated customers the way Spruce has treated me
consistantly, we'd have been out of business years ago.

Apparently you're not being entirely truthful, since AS&S is still in
business and growing.

Add to the list of problems you have the fact you can't read. I said, if I treated
people that way we'd be out of business. We however, deal with an industry
that expects a much higher level of customer service than the homebuilding
community.

In article , "Ron Natalie"
writes:



Obviously it's not typically three weeks. However, given what you posted
below pointing to the true source of your beef, which appears to be with me
and not AS&S, I think I'll just ignore this crap.


I don't have any beef with you other than you feel compelled to jump all
over me when I post legitimate gripes I have with spruce. Your only
answer is "Jim Irwin" wouldn't do that. Bull****, Jim has and is currently
doing it. It's not just me. AS&S has come a long way, but they still
ain't perfect.



Ron,

You are wasting you time with this idiot. Jaun has proven time and again that
the only facts that he will recognize are the ones that he wants to see. You
can show him the facts in any form possible and he will simply ignore them if
they don't agree with his conclusions. Don't waste your time arguing with him,
you can't win and he will always have to get in the last word.


Bob Reed
www.kisbuild.r-a-reed-assoc.com (KIS Builders Site)
KIS Cruiser in progress...Slow but steady progress....

"Ladies and Gentlemen, take my advice,
pull down your pants and Slide on the Ice!"
(M.A.S.H. Sidney Freedman)

On Fri, 22 Aug 2003 10:30:50 -0400, "Ron Natalie"
wrote:

Just had my $3000 order from AS&S ****ed up. At Oshkosh was told that
the EDM-800 I ordered would ship immediately. Now almost three weeks later
I get a letter saying it will drop ship from JPI sometime at the end of the month.

And it took you this long to realize that there was a problem? If I
had placed an expensive order at Oshkosh, I would have been on the
phone THE DAY I GOT BACK HOME to obtain a tracking number from Spruce.
If it turned out that the order had not been shipped immediately as
promised in Oshkosh, then Spruce would either ship it THAT DAY and
give me a tracking number or I would cancel the order and seek another
source. Given the tracking number, I would have gone to the UPS or
FEDEX website to check the progress of the delivery. This isn't rocket
science people.

Here's the point, for those who are slow to catch on, I would have
known THE DAY I RETURNED FROM OSHKOSH whether the promise made in
Oshkosh was kept. That it took you three weeks to gain that knowledge
speaks volumes about your naivete and inattention. Buy some clues
people and BE PROACTIVE with important orders.

Of course, just sitting around and making no inquiries for weeks does
give you the opportunity to go online and publicly bitch about "poor
service". I've ordered plenty from Spruce and I've NEVER received an
incomplete order that I DIDN'T KNOW ABOUT WHEN I PLACED THE ORDER. In
my opinion, you bitchers make your own trouble.

In this thread we have one person who is considering "action" against
Spruce because he thinks they should have charged $35 instead of $55
for shipping, another who is so stupid that he sat around twiddling
his thumbs for two and a half weeks before he realized that a promise
made at the Spruce booth in Oshkosh wasn't kept, and lastly, we have a
half-wit who claims he has never received a complete order from Spruce
in 20 years. IN MY OPINION, IDIOTS ONE AND ALL.

Oh yes, for those who take exception to the anonymous nature of this
post, I suggest you print up, fold it five ways, and...

"Ron Natalie" wrote in message
m...

I don't have any beef with you other than you feel compelled to jump all
over me when I post legitimate gripes I have with spruce. Your only
answer is "Jim Irwin" wouldn't do that.

Wrong. On both counts. You must be related to John Ashcroft, you don't mind
posting criticism of people but don't like it when someone does the same to
you.

Deal with it.

Not *that* well said.

There's a lot to be said for taking personal responsibility, being
proactive, following up, and being persistent. All good stuff.

On the other hand, you shouldn't have to corner a business into good
customer service :-)

Eric

"Juan E Jimenez" wrote in message
et...
Well said.

"Incredible!" wrote in message
...
On Fri, 22 Aug 2003 10:30:50 -0400, "Ron Natalie"
wrote:

Just had my $3000 order from AS&S ****ed up. At Oshkosh was told that
the EDM-800 I ordered would ship immediately. Now almost three weeks
later
I get a letter saying it will drop ship from JPI sometime at the end of
the month.

And it took you this long to realize that there was a problem? If I
had placed an expensive order at Oshkosh, I would have been on the
phone THE DAY I GOT BACK HOME to obtain a tracking number from Spruce.
If it turned out that the order had not been shipped immediately as
promised in Oshkosh, then Spruce would either ship it THAT DAY and
give me a tracking number or I would cancel the order and seek another
source. Given the tracking number, I would have gone to the UPS or
FEDEX website to check the progress of the delivery. This isn't rocket
science people.

Here's the point, for those who are slow to catch on, I would have
known THE DAY I RETURNED FROM OSHKOSH whether the promise made in
Oshkosh was kept. That it took you three weeks to gain that knowledge
speaks volumes about your naivete and inattention. Buy some clues
people and BE PROACTIVE with important orders.

Of course, just sitting around and making no inquiries for weeks does
give you the opportunity to go online and publicly bitch about "poor
service". I've ordered plenty from Spruce and I've NEVER received an
incomplete order that I DIDN'T KNOW ABOUT WHEN I PLACED THE ORDER. In
my opinion, you bitchers make your own trouble.

In this thread we have one person who is considering "action" against
Spruce because he thinks they should have charged $35 instead of $55
for shipping, another who is so stupid that he sat around twiddling
his thumbs for two and a half weeks before he realized that a promise
made at the Spruce booth in Oshkosh wasn't kept, and lastly, we have a
half-wit who claims he has never received a complete order from Spruce
in 20 years. IN MY OPINION, IDIOTS ONE AND ALL.

Oh yes, for those who take exception to the anonymous nature of this
post, I suggest you print up, fold it five ways, and...