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#11
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The Gyro House
Nathan Young wrote:
WAGs folllow... r.a.* has perhaps several hundred (regular) posters, and several thousand lurkers? In contrast, there are something like 600k pilots in the US... Maybe 100-150k of those are active GA pilots? But the only ones that Gyro House has to worry about are those who make the decisions about what equipment to purchase -- mainly aircraft owners. So maybe we're down to 60 or 70 thousand? Gyro House also has to worry about what RAO readers will have to say to owners who don't read the groups and how much that might affect their purchasing decisions. George Patterson Coffee is only a way of stealing time that should by rights belong to your slightly older self. |
#12
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The Gyro House
Mark Hansen wrote:
Perhaps AOPA can help? Can they be petitioned to start a customer comments section, where pilot/owners can air their horror stories about problem vendors? I'm sure AOPA is aware of the problems avweb had when they allowed anyone to post on their fora. I doubt AOPA would be willing open themselves up for that liability. Don't recall the details, but someone on one of avweb's fora badmouthed a well-known aviation attorney, and the attorney either sued or threatened to sue. I think avweb took down their fora after that, but I haven't checked lately. Dave |
#13
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The Gyro House
On 12/8/2005 09:01, Dave Butler wrote:
Mark Hansen wrote: Perhaps AOPA can help? Can they be petitioned to start a customer comments section, where pilot/owners can air their horror stories about problem vendors? I'm sure AOPA is aware of the problems avweb had when they allowed anyone to post on their fora. I doubt AOPA would be willing open themselves up for that liability. Don't recall the details, but someone on one of avweb's fora badmouthed a well-known aviation attorney, and the attorney either sued or threatened to sue. I think avweb took down their fora after that, but I haven't checked lately. Dave Okay, then the Better Business Bureau or perhaps even the Federal Trade Commission. Complaints here can carry a lot of weight. -- Mark Hansen, PP-ASEL, Instrument Airplane Sacramento, CA |
#14
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The Gyro House
On 12/8/2005 09:26, Mark Hansen wrote:
On 12/8/2005 09:01, Dave Butler wrote: Mark Hansen wrote: Perhaps AOPA can help? Can they be petitioned to start a customer comments section, where pilot/owners can air their horror stories about problem vendors? I'm sure AOPA is aware of the problems avweb had when they allowed anyone to post on their fora. I doubt AOPA would be willing open themselves up for that liability. Don't recall the details, but someone on one of avweb's fora badmouthed a well-known aviation attorney, and the attorney either sued or threatened to sue. I think avweb took down their fora after that, but I haven't checked lately. Dave Okay, then the Better Business Bureau or perhaps even the Federal Trade Commission. Complaints here can carry a lot of weight. In fact, I checked with the BBB, and they have no complaints on file for this company. Perhaps Jonathan should file one? It may cause the company to see their 'mistake' and work to rectify it. -- Mark Hansen, PP-ASEL, Instrument Airplane Sacramento, CA |
#15
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The Gyro House
It sounds like they didn't know what the shelf live was but then
corrected it after you pointed it out. It sounds like what you really want is an apology but those seem rare around here. I had a shop over charge me $600 on a $200 bill because one A&P forgot to log out when he went to lunch. The only reason I caught it was because I had left with the plane at the time he was logged in. Even with all that evidence the manager first told me the computer doesn't make mistakes. Then he later sent me a fax telling me what happened and correcting the bill. However, never an "I'm sorry" with my $600. -Robert |
#16
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The Gyro House
In article .com,
"Robert M. Gary" wrote: It sounds like they didn't know what the shelf live was but then corrected it after you pointed it out. It sounds like what you really want is an apology but those seem rare around here. I had a shop over I really didn't care about the apology, what I really wanted was for them to make it right. "Make it right" should consist of falling on the sword and getting me the CORRECT order as soon as humanly possible. Instead, they acted as if they were doing me a favor by offering to send me what I had originally asked for. By the way, I sent an email to their president last night "to express my disappointment" with the end result. I haven't had a reply. They promised to call me with the tracking number for the replacement that they're shipping via the "super saver" route, but haven't heard back on that, either. I'm not out to trash these guys. All I'm interested in is reporting the blow-by-blow factual details. Anyone reading is free to make his or her own judgment about The Gyro House based on my experience with them. JKG |
#17
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The Gyro House
"Jonathan Goodish" wrote in message ... In article .com, "Robert M. Gary" wrote: It sounds like they didn't know what the shelf live was but then corrected it after you pointed it out. It sounds like what you really want is an apology but those seem rare around here. I had a shop over I really didn't care about the apology, what I really wanted was for them to make it right. "Make it right" should consist of falling on the sword and getting me the CORRECT order as soon as humanly possible. Instead, they acted as if they were doing me a favor by offering to send me what I had originally asked for. Jonathan, you already know the answer to all of this. Paid with a CC? Return everything and dispute the charge. If they bitch, have your lawyer draw up a nastygram. By cutting them more slack you're telling them that they're business practices are OK because people will let them get away with what they do. It really is that simple. |
#18
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The Gyro House
In article ,
"Juan Jimenez" wrote: I really didn't care about the apology, what I really wanted was for them to make it right. "Make it right" should consist of falling on the sword and getting me the CORRECT order as soon as humanly possible. Instead, they acted as if they were doing me a favor by offering to send me what I had originally asked for. Jonathan, you already know the answer to all of this. Paid with a CC? Return everything and dispute the charge. If they bitch, have your lawyer draw up a nastygram. By cutting them more slack you're telling them that they're business practices are OK because people will let them get away with what they do. It really is that simple. I thought about that, and almost went through with it, but my replacement gyro arrived at the shipper's hub on Friday morning. I had to drive 50 miles round-trip to get it. It was dated October 2005 and was in original Sigma-Tek packaging. I really needed the gyros on time, so I decided to give them one last chance. The end result is that they did deliver what I asked for, though in the timeframe that I had requested, and not without some inconvenience to me. Now, we'll see if they give me the core credit that they promised. JKG |
#19
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The Gyro House
I wanted to follow up with the conclusion to this ordeal so that others
may benefit in the future. The Gyro House did agree to send me a replacement gyro for the "repackaged" one that was 8 months old, though they wouldn't send it with the priority shipping that I needed to meet my schedule. In order to get the gyro to my mechanic before I left town, I had it shipped to the shipper's distribution center and drove to the distribution center (through the snow) to get it in the morning before I left town. The new gyro was date stamped October 2005 and was in the original manufacturer's packaging, so I was pleased with the replacement unit. I had to pay to ship the "repackaged" gyro back to them to get the credit (they did charge me when they shipped the replacement.) Once they received the "repackaged" gyro, they did credit me without a hassle, though they called me shortly thereafter and tried to tell me that it was really Sigma-Tek's mistake and not theirs, since Sigma-Tek had mislabeled the box. I have no idea what their explanation could possibly mean, and they didn't explain why Sigma-Tek would have placed a badge for "The Gyro House" on the gyro and then repackaged it differently from the normal Sigma-Tek packaging, so needless to say TGH's explanation doesn't make any sense. I refuse to believe that they didn't know they were sending me a repackaged (and possibly not new) gyro. But, they gave me the credit without a problem, and that's what mattered. They also provided the promised core credit for my old gyros. I can't say that I wouldn't do business with them again, but before I did, I would get their agreement on terms & conditions in writing before the transaction. I suspect that they would be unwilling to make the same commitments to me in writing that they made on the phone. Unfortunately, I'm not sure that most other vendors would have performed any better. JKG In article , Jonathan Goodish wrote: Does anyone have experience with The Gyro House in Auburn, CA? I ordered two factory-new Sigma-Tek vac gyros from them recently, with air freight. When I ordered them, I mentioned repeatedly that I was looking for factory new gyros and preferred that the gyros be no more than 30-60 days old. The Gyro House confirmed that the gyros were factory new, and that they had some on the shelf that were within the 30 day window. When the gyros arrived, one of them appeared to have been repackaged (shrink-wrapped) by The Gyro House with one of their stickers on top of the instrument (under the shrink-wrap.) This gyro was date-stamped April 2005. The other gyro appeared to be in the original Sigma-Tek packaging and was date-stamped November 2005. Having concerns about the repackaging and shelf-life of the gyro from April, I called Sigma-Tek, who told me that their gyros have a recommended 6 month shelf life. They suggested that I ask The Gyro House to replace the unit dated April 2005. The Gyro House told me that I shouldn't have any concerns about a gyro that's been on the shelf for 8 months, but they weren't willing to commit that the gyro wouldn't have a reduced life-span. They did offer to locate a newer gyro and ship it to me as an exchange, but they balked at my request for expedited shipping even though they did not ship me what I'd asked for the first time. They further told me that they would be losing money on the returned gyro, because it would have to be "re-worked" due to the fact that it was outside of Sigma-Tek's 6 month window. So... I'm trying to digest this situation and determine whether or not I'm making a big deal out of nothing. Is 8 months on the shelf really too long? Should receiving a re-packaged "factory new" gyro raise a red flag, or is this a common procedure for these types of shops? Any other first-hand experiences or advice? Thanks, JKG |
#20
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The Gyro House
I have had good luck with the Gyro House (2 encounters), Jon, but I will be
certain in the future to specify EXACTLY what I expect from them. Your posting was very helpful. DB "Jonathan Goodish" wrote in message ... I wanted to follow up with the conclusion to this ordeal so that others may benefit in the future. The Gyro House did agree to send me a replacement gyro for the "repackaged" one that was 8 months old, though they wouldn't send it with the priority shipping that I needed to meet my schedule. In order to get the gyro to my mechanic before I left town, I had it shipped to the shipper's distribution center and drove to the distribution center (through the snow) to get it in the morning before I left town. The new gyro was date stamped October 2005 and was in the original manufacturer's packaging, so I was pleased with the replacement unit. I had to pay to ship the "repackaged" gyro back to them to get the credit (they did charge me when they shipped the replacement.) Once they received the "repackaged" gyro, they did credit me without a hassle, though they called me shortly thereafter and tried to tell me that it was really Sigma-Tek's mistake and not theirs, since Sigma-Tek had mislabeled the box. I have no idea what their explanation could possibly mean, and they didn't explain why Sigma-Tek would have placed a badge for "The Gyro House" on the gyro and then repackaged it differently from the normal Sigma-Tek packaging, so needless to say TGH's explanation doesn't make any sense. I refuse to believe that they didn't know they were sending me a repackaged (and possibly not new) gyro. But, they gave me the credit without a problem, and that's what mattered. They also provided the promised core credit for my old gyros. I can't say that I wouldn't do business with them again, but before I did, I would get their agreement on terms & conditions in writing before the transaction. I suspect that they would be unwilling to make the same commitments to me in writing that they made on the phone. Unfortunately, I'm not sure that most other vendors would have performed any better. JKG In article , Jonathan Goodish wrote: Does anyone have experience with The Gyro House in Auburn, CA? I ordered two factory-new Sigma-Tek vac gyros from them recently, with air freight. When I ordered them, I mentioned repeatedly that I was looking for factory new gyros and preferred that the gyros be no more than 30-60 days old. The Gyro House confirmed that the gyros were factory new, and that they had some on the shelf that were within the 30 day window. When the gyros arrived, one of them appeared to have been repackaged (shrink-wrapped) by The Gyro House with one of their stickers on top of the instrument (under the shrink-wrap.) This gyro was date-stamped April 2005. The other gyro appeared to be in the original Sigma-Tek packaging and was date-stamped November 2005. Having concerns about the repackaging and shelf-life of the gyro from April, I called Sigma-Tek, who told me that their gyros have a recommended 6 month shelf life. They suggested that I ask The Gyro House to replace the unit dated April 2005. The Gyro House told me that I shouldn't have any concerns about a gyro that's been on the shelf for 8 months, but they weren't willing to commit that the gyro wouldn't have a reduced life-span. They did offer to locate a newer gyro and ship it to me as an exchange, but they balked at my request for expedited shipping even though they did not ship me what I'd asked for the first time. They further told me that they would be losing money on the returned gyro, because it would have to be "re-worked" due to the fact that it was outside of Sigma-Tek's 6 month window. So... I'm trying to digest this situation and determine whether or not I'm making a big deal out of nothing. Is 8 months on the shelf really too long? Should receiving a re-packaged "factory new" gyro raise a red flag, or is this a common procedure for these types of shops? Any other first-hand experiences or advice? Thanks, JKG |
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