If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#11
|
|||
|
|||
"Juan E Jimenez" wrote in message news:PW91b.218266$YN5.149392@sccrnsc01... By this logic you could claim that anyone who has ever learned from his mistakes is still as poor a businessman as he was then. Reduced to the simple facts, you are agreeing with me while taking the opportunity to put down Irwin, for no good reason. What's your point? My point is your slavish devotion to certain types of people is hardly a recommendation for their business. Your statement at face value is "Jim Irwin wouldn't do that." is laughable because he has demonstrably done so in the past. All you have to do is google the issue. |
#12
|
|||
|
|||
"Ron Natalie" wrote in message ... My point is your slavish devotion to certain types of people is hardly a recommendation for their business. Slavish devotion? Aren't you really talking about _your_ slavish fixation on people whom you don't like and despite your best efforts to put down, are much more succesful at their enterprises than you have been? Seems to me like you have a personal problem best dealt with through your chaplain or therapist, Natalie. Your statement at face value is "Jim Irwin wouldn't do that." is laughable because he has demonstrably done so in the past. All you have to do is google the issue. From my personal experience, I am entitled to say that my opinion is that Irwin would not do that. AS&S has gone way out of their way to make sure I know they value the business I do with them. Every time there has been a problem, it has been corrected almost immediately. I know many other customers who feel exactly the same way about them. And so far, I haven't seen a single instance of a problem with AS&S reported here that amounted to much more than a case of whining by someone who has more of a chip on their shoulder than a real reason to complain. The fact remains that you agreed with me and only replied so you could take a cheap shot at Irwin. That, IMO, is laughable behaviour. Juan |
#13
|
|||
|
|||
FWIW, mypilotstore.com charged less than five bucks to UPS a kid's
jacket and some knicknacks - very reasonable IMO. They don't sell spruce, though. :-D You should get a commercial account with UPS or Fed ex, even if u do a very large volume 5.00 is still partionally subsided by the store. |
#14
|
|||
|
|||
Juan E Jimenez wrote: By this logic you could claim that anyone who has ever learned from his mistakes is still as poor a businessman as he was then. Reduced to the simple facts, you are agreeing with me while taking the opportunity to put down Irwin, for no good reason. What's your point? That he figured out how to run things in better ways? The same could easily be said of you, me or anyone else who is or has been in business for himself, with some exceptions, of course. Took him 15 years to learn how to run a business proprly, give me a break. They well take everything they can get if they can. Been there been shafted by ACS. "Ron Natalie" wrote in message ... Not how Jim Irwin runs his busines, now there's a laugh. Jim Irwin was by no stretch of the imagination the pinnicle of customer support. It is fortunately that AS&S has better people in those roles. It was Jim who countered legitimate complaints about AS&S here in the past by disclosing people's personal information on the group in an attempt to publicly humiliate them into not telling the truth about his company. ASS certainly has done dunderheaded customer service things in the past like quibble over credits that were under $5. In the past they would simply backorder things forever because the "computers" said it was in the wearhouse but the order pullers couldn't find it and nobody would do anything to resolve the issue without a bunch of complaints. They also would refuse to take order inquiries or other issues over the 800 numbers. Fortunately, they have gotten a whole lot better in the past. I was quite pleasantly surprised at the fact that the ordering process was better, that they actually quoted me a cheaper price than the online catalog on some items, that they now will take inquiry calls on the 800 numbers and are trying to do better. |
#15
|
|||
|
|||
Ron Natalie wrote:
"Juan E Jimenez" wrote in message news:cl91b.162998$cF.57206@rwcrnsc53... As to the $55 for a $31-$35 shipment, I doubt very much they would not be able to explain the charges. That is not the way Jim Irwin runs his business. There must be something else not disclosed here. Not how Jim Irwin runs his busines, now there's a laugh. Jim Irwin was by Regardless of how he would run his business, I just got my order from Dillsburg. I ordered 2pc of 1.25x.035x8ft and 3 pc of 1.5x.035x8ft, all 4130 tube. He left out 2pc of the 1.5, so I only got 3pc of steel. The cost of the tube was $61.84, and "Shipping & Handling" was $30.21. I thought the shipping was excessive, but it WAS rather large tubing. I called to order the rest of what I need, figuring I might get a break on the shipping of the extra since the order was screwed up. The guy was immediately argumentative, telling me very emphatically that I was wrong and that he shipped the correct thing. I said, "thank you", very politely and hung up. Pulled up the AS&S website and ordered about $300 worth of stuff, including the tube that I would have bought from Dillsburg. "Shipping & Handling" was $22.95. I've always recieved good service from AS&S, and their customer support has been polite and responsive to the few problems that I have had. My money will go to AS&S when appropriate in the future. -- ----Because I can---- http://www.ernest.isa-geek.org/ ------------------------ |
#16
|
|||
|
|||
Gee, Springer, you just described capitalism and SOP in this country. Is
that the source of your beef? chuckle As to learning how to run a business, seems to me it took him a lot less than that, since it's still around. If you ever own your own business at the scale of Aircraft Spruce, maybe you'll understand. And yes, I have owned a business that large. Years ago I was the sole stockholder and owner of one of the largest food service companies in Puerto Rico, J.B. Commercial, Inc., with warehouses in Old San Juan near the ports, and hundreds of customers. I had to deal on a weekly basis with people who thought that being a customer entitled to ask for anything they thought we should give them, regardless of how outlandish the request. No matter what I did, it wasn't good enough for some of them and I was glad to see them get the heck out of my sight. I'm glad I sold that. "Jerry Springer" wrote in message ink.net... Juan E Jimenez wrote: By this logic you could claim that anyone who has ever learned from his mistakes is still as poor a businessman as he was then. Reduced to the simple facts, you are agreeing with me while taking the opportunity to put down Irwin, for no good reason. What's your point? That he figured out how to run things in better ways? The same could easily be said of you, me or anyone else who is or has been in business for himself, with some exceptions, of course. Took him 15 years to learn how to run a business proprly, give me a break. They well take everything they can get if they can. Been there been shafted by ACS. |
#17
|
|||
|
|||
Pulled up the AS&S website and ordered about $300 worth of stuff,
including the tube that I would have bought from Dillsburg. "Shipping & Handling" was $22.95. So your the guy using up all of my AS+S luck G In 20+ years I have never had a complete shipment. And in the old days the freight on the backorders that dribbled in really added up. At least now they pay the freight for some of the back ordered items but that still costs us all because it's just added to the CODB column. My last order was 18% freight, (5 packages where 3 would have done just fine, no hazmats) and they still tried to ding me freight on the backordered item - that I verified on the phone was in stock - even with the note attached to not send anything if they didn't have that one item. Maybe someday they will figure out that the less money I have to give to UPS and FedX the more I'll have to give to them to buy airplane parts? Their poor shipping is costing THEM money. Going to go back to Wicks........again. May try AS+S again in a year or 2. |
#18
|
|||
|
|||
|
#19
|
|||
|
|||
"BD5ER" wrote in message ... Pulled up the AS&S website and ordered about $300 worth of stuff, including the tube that I would have bought from Dillsburg. "Shipping & Handling" was $22.95. So your the guy using up all of my AS+S luck G Just had my $3000 order from AS&S ****ed up. At Oshkosh was told that the EDM-800 I ordered would ship immediately. Now almost three weeks later I get a letter saying it will drop ship from JPI sometime at the end of the month. |
#20
|
|||
|
|||
OK Juan, here's your first.
I called AS&S about this twice but they refused to even consider they had made a mistake. In fact, they got a little unfriendly possibly because after they referred me to the shipping page, I pointed out it didn't answer the question and further they couldn't account for the price any other way. So, after one email letter and two phone calls, the problem remains. In the past I've been a supporter of AS&S and even chimed in when I thought this newsgroup was piling on unfairly. I have also given AS&S the option of matching a price on a big item available elsewhere. The small businessman has my sympathies since I have also been a retailer. "Your employees can put you out of business faster than the competition," goes a well-known quote. I think Jim had better pay attention especially to his customers who will let him know how his business is going from the viewpoint of the user. Kenny Danielson, Coeur d'Alene, Idaho "Juan E Jimenez" wrote in message news:xsa1b.218298$Ho3.28456@sccrnsc03... ........................................... And so far, I haven't seen a single instance of a problem with AS&S reported here that amounted to much more than a case of whining by someone who has more of a chip on their shoulder than a real reason to complain...................................... |
Thread Tools | |
Display Modes | |
|
|