Lightspeed -- Was:Oshkosh 2003 Redux

Everything was trimmed!! (-;

Counterpoint to the Lightspeed QA 'issue':

I have a 20XL and a 30XL. Both have performed flawlessly from the day
I got them. Maybe I'm just lucky, but that never happens! To be fair,
I don't listen to music in the air so I am unqualified to comment on
the audio fidelity.

Last week, in a weak moment, I decided to trade-in the 20XL for the
new G-series, move the 30XL to the co-pilot spot and use the new
headset myself. I called Lightspeed and asked about a refurb of my
20XL vs. the cost of the upgrade. The very helpful lady at Lightspeed,
I forget her name (darn it) asked what the 20XL had going on that
needed a refurb. I explained that the earpiece cover was delaminating.
She suggested that I hold off on the upgrade and she would send me
replacement earpieces. She also said that the trade-up program will be
around for a long time; if I am still considering an upgrade after
installing the new earpieces I should just give her a call. When I
asked about the cost for the new earpieces she seemed surprised - it
was free and they pay the shipping. Hard to beat that kind of service!

The replacement parts arrived yesterday. Installed them and applied
appropriate amounts of Fantastic to the rest of the headset (where
does all of that crud come from?!). It looks and works like new.

My only issue now is that I need to find another 'excuse' to upgrade!

My experience is that Lightspeed is 100% customer-oriented. Of course,
your mileage may vary.

Jack

Jack McAdams wrote:

Counterpoint to the Lightspeed QA 'issue':

Jack, with all respect, I don't think it's a counterpoint. You
had one of a handful of known problems with the 20XL -- earpieces
delaminating. People have 20 yr old DC's where the earpieces are
like new.

I have a 20XL and a 30XL. Both have performed flawlessly from the day
I got them. Maybe I'm just lucky, but that never happens!

Always a first time...but what's a 30XL? I never heard of it.
Do you mean a 25XL?

When I
asked about the cost for the new earpieces she seemed surprised - it
was free and they pay the shipping. Hard to beat that kind of service!
...
My experience is that Lightspeed is 100% customer-oriented. Of course,
your mileage may vary.

I don't think anyone has any complaints about Lightspeed's customer
service. They have fixed out-of-warranty headsets for us at NC etc.
They have paid the shipping to us, however, if we have to return
a product to them multiple times our shipping to them does start to
add up.

The real issue is *how often some people need* their excellent customer
support.

As someone said "practice makes perfect".

I would prefer a company like Maytag alleges itself to be, where the
product is so reliable that one never gets the chance to experience
the customer service.

You would be a counterpoint, IMO, if you'd had 2 Lightspeed headsets
for 5 years and had absolutely no idea whatsoever what their customer
support is like.

YMMV,
Sydney