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#1
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Commercial: CAI and Cumulus
Hi,
Many of you who follow this newsgroup know that Cambridge Aero Instruments has had a tough couple of years. Their products have always been very nice, but other issues have led to confusion for customers in regard to the future of the company. I was a dealer for them in 2003 and I have now decided to work with the current company - fortunately, they have agreed to work with me. I have been impressed with the service I received on a 302 and GPS-NAV I sent to them for repair and calibration, and I've heard from another dealer who received good products from them. I'm convinced that they are making and supporting the products well. The 302, 303, and new 302A (CFR) are very nice soaring instruments with a nice set of features and a loyal customer base. I have made a significant investment in products for my inventory and wouldn't do so if I wasn't confident in the people running the company now. Due to the process of ramping up production, the lead-time for the products is a few weeks. I hope to have products on display in my booth at the SSA convention. Details on the CAI products is available on my web site at: http://www.cumulus-soaring.com I will ship products to customers in the order I receive orders - so order now. Thank you, Paul Remde Cumulus Soaring Supplies http://www.cumulus-soaring.com |
#2
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I also would have to say I am impressed with Cambridge both in supply
and service. I find Gary Kammerer (who returned after a 12 month absence) extremely helpful with service - there were a few problems got out in the field from the Martinsville Cambridge last year but these have been identified and are being fixed. Just last week Mike Durrant had a problem at our Oz club class nationals where a flight would only download about half the flight. Unfortunately Mike was not operating with the latest software in his 302 vario but as Cambridge Horn Lake had closed I made a call to Dave Ellis the original owner and developer of the 302. He suggested all should be OK but check with Phil S in that the flight logs and software are recorded in separate parts of the memory and that it should be possible to reload with latest software without loss of flights. A phonecall back to Mike D at Waikerie and a visit to the web and Mike was able download the latest software into his 302 and guess what the flight appeared and he could be scored as finishing the days task. You would have to say that is smart software and there are many other smart ideas in there thanks to Phil. I really lookforward to future smart developments from the Cambridge team. Ian McPhee, Australia |
#3
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I have been impressed with the service I received on a 302 and GPS-NAV I
sent to them for repair and calibration, and I've heard from another dealer who received good products from them. I'm convinced that they are making and supporting the products well. Paul Remde Cumulus Soaring Supplies Many pilots have selected Cambridge as their equipment of choice because they want to support a U.S. mfg. Additionally customer service is a strong motivator when it comes to selecting equipment. Accordingly the level of customer service Cambridge has been providing is not 100% positive. I have one friend who has had his new Model 20 in for repair going on 3 months. I have another friend who has two GPS Nav's and an Lnav in his glider to suport World record attempts. He is looking at needing to completely upgrade his loggers and computer, because Cambridge will not be providing any upgrades for their Pre 302 loggers to keep them World record capable after April 15 2004. As soon as Cambridge found out that the IGC was considering pulling their approval of Model 10, 20 and 25 for World records. Good customer service would have been to put a note on their web page so that potential buyers would have known that the logger they were looking at was potentially going to have it's World record capability rescended. My own personal service history with Cambridge has ranged from exceptional to poor. So as much as I would like to support Cambridge, at this point I am on the fence as to what I will do for my next glider. Soarin |
#4
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Hi,
Below you mentioned that your friend's Model 20 has been at CAI for 3 months. Do you know if it is at the CAI of last year (CAI LLC) or the current CAI (CAI, Inc.)? I have heard a rumor that some instruments have been sitting at CAI LLC for some time but that they will be in the hands of CAI, Inc very soon. I don't know any more than that. Paul Remde "Soarin" wrote in message om... I have been impressed with the service I received on a 302 and GPS-NAV I sent to them for repair and calibration, and I've heard from another dealer who received good products from them. I'm convinced that they are making and supporting the products well. Paul Remde Cumulus Soaring Supplies Many pilots have selected Cambridge as their equipment of choice because they want to support a U.S. mfg. Additionally customer service is a strong motivator when it comes to selecting equipment. Accordingly the level of customer service Cambridge has been providing is not 100% positive. I have one friend who has had his new Model 20 in for repair going on 3 months. I have another friend who has two GPS Nav's and an Lnav in his glider to suport World record attempts. He is looking at needing to completely upgrade his loggers and computer, because Cambridge will not be providing any upgrades for their Pre 302 loggers to keep them World record capable after April 15 2004. As soon as Cambridge found out that the IGC was considering pulling their approval of Model 10, 20 and 25 for World records. Good customer service would have been to put a note on their web page so that potential buyers would have known that the logger they were looking at was potentially going to have it's World record capability rescended. My own personal service history with Cambridge has ranged from exceptional to poor. So as much as I would like to support Cambridge, at this point I am on the fence as to what I will do for my next glider. Soarin |
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