Commercial: CAI and Cumulus

Hi,

Below you mentioned that your friend's Model 20 has been at CAI for 3
months. Do you know if it is at the CAI of last year (CAI LLC) or the
current CAI (CAI, Inc.)? I have heard a rumor that some instruments have
been sitting at CAI LLC for some time but that they will be in the hands of
CAI, Inc very soon. I don't know any more than that.

Paul Remde

"Soarin" wrote in message
om...
I have been impressed with the service I received on a 302 and GPS-NAV I
sent to them for repair and calibration, and I've heard from another
dealer
who received good products from them. I'm convinced that they are
making
and supporting the products well.
Paul Remde
Cumulus Soaring Supplies

Many pilots have selected Cambridge as their equipment of choice
because they want to support a U.S. mfg. Additionally customer
service is a strong motivator when it comes to selecting equipment.
Accordingly the level of customer service Cambridge has been
providing is not 100% positive. I have one friend who has had his
new Model 20 in for repair going on 3 months. I have another
friend who has two GPS Nav's and an Lnav in his glider to suport
World record attempts. He is looking at needing to completely
upgrade his loggers and computer, because Cambridge will not be
providing any upgrades for their Pre 302 loggers to keep them
World record capable after April 15 2004.

As soon as Cambridge found out that the IGC was considering
pulling their approval of Model 10, 20 and 25 for World records.
Good customer service would have been to put a note on their web
page so that potential buyers would have known that the logger
they were looking at was potentially going to have it's World
record capability rescended.

My own personal service history with Cambridge has ranged from
exceptional to poor. So as much as I would like to support
Cambridge, at this point I am on the fence as to what I will do
for my next glider.

Soarin