A aviation & planes forum. AviationBanter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » AviationBanter forum » rec.aviation newsgroups » Piloting
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

WxWorx customer service



 
 
Thread Tools Display Modes
  #1  
Old August 24th 05, 03:49 PM
Dan Luke
external usenet poster
 
Posts: n/a
Default WxWorx customer service

My 2-year old WxWorx receiver wouldn't power up in the airplane
weekend-before-last. Investigation showed the fuse blown in the DC power
adapter. I replaced the fuse and the new one promptly blew.

I sent the receiver and the power adapter back to WxWorx for repair the
following Monday (8/22). Today it came back to me with a new DC adapter and
a note that it was a newer, improved design. No charge, freight paid.

Pretty good service. Could have been quicker, but I appreciated the free,
out-of-warranty replacement.

--
Dan
C-172RG at BFM


  #2  
Old August 24th 05, 05:00 PM
Darrel Toepfer
external usenet poster
 
Posts: n/a
Default

Dan Luke wrote:

My 2-year old WxWorx receiver wouldn't power up in the airplane
weekend-before-last. Investigation showed the fuse blown in the DC power
adapter. I replaced the fuse and the new one promptly blew.

I sent the receiver and the power adapter back to WxWorx for repair the
following Monday (8/22). Today it came back to me with a new DC adapter and
a note that it was a newer, improved design. No charge, freight paid.

Pretty good service. Could have been quicker, but I appreciated the free,
out-of-warranty replacement.


Congrats... Will try and meet up again to see it in operation, next time
your in the area...
  #3  
Old August 24th 05, 07:45 PM
Gig 601XL Builder
external usenet poster
 
Posts: n/a
Default


"Dan Luke" wrote in message
...
My 2-year old WxWorx receiver wouldn't power up in the airplane
weekend-before-last. Investigation showed the fuse blown in the DC power
adapter. I replaced the fuse and the new one promptly blew.

I sent the receiver and the power adapter back to WxWorx for repair the
following Monday (8/22). Today it came back to me with a new DC adapter
and a note that it was a newer, improved design. No charge, freight paid.

Pretty good service. Could have been quicker, but I appreciated the free,
out-of-warranty replacement.

--
Dan
C-172RG at BFM



One week from the time you shipped it to the time you got it back. That's
damn good.


  #4  
Old August 24th 05, 08:00 PM
Dan Luke
external usenet poster
 
Posts: n/a
Default



Congrats... Will try and meet up again to see it in operation, next time
your in the area...


What area?


  #5  
Old August 24th 05, 08:08 PM
Dan Luke
external usenet poster
 
Posts: n/a
Default


"Gig 601XL Builder" wrote:

One week from the time you shipped it to the time you got it back. That's
damn good.



It was 10 days. And considering that the shipping was all within Alabama,
that leaves 6 days, minus 2 for the weekend = 4 days they took to turn it
around. That's not what I'd call damned good. Ok, maybe, but not damned
good.

--
Dan
C-172RG at BFM


  #6  
Old August 24th 05, 08:10 PM
Dan Luke
external usenet poster
 
Posts: n/a
Default


....but I did have the ship date wrong in my original post, I notice. I
actually sent it to them on 8/15.


  #7  
Old August 24th 05, 09:04 PM
Gig 601XL Builder
external usenet poster
 
Posts: n/a
Default


"Dan Luke" wrote in message
...

...but I did have the ship date wrong in my original post, I notice. I
actually sent it to them on 8/15.


That is a little different than 8/22. Yeah, that's just OK turn around.


  #8  
Old August 24th 05, 09:09 PM
Darrel Toepfer
external usenet poster
 
Posts: n/a
Default

Dan Luke wrote:

Congrats... Will try and meet up again to see it in operation, next time
you're in the area...


What area?


Somewhere between Mississippi and Louisiana I suppose...
  #9  
Old August 24th 05, 09:36 PM
Dan Luke
external usenet poster
 
Posts: n/a
Default


"Darrel Toepfer" wrote:

Congrats... Will try and meet up again to see it in operation, next time
you're in the area...


What area?


Somewhere between Mississippi and Louisiana I suppose...


Well, it's gonna have to be soon; Gulf Coast Avionics shipped my Garmin 396
yesterday, so I'll be switching my XM subscription pretty quickly.

Another problem: I ruptured a tendon in my left foot Monday, and I'm
grounded. I may be grounded for as long as two months if they have to fix it
surgically.

--
Dan
C-172RG at BFM


  #10  
Old August 25th 05, 03:53 AM
Darrel Toepfer
external usenet poster
 
Posts: n/a
Default

Dan Luke wrote:

Well, it's gonna have to be soon; Gulf Coast Avionics shipped my Garmin 396
yesterday, so I'll be switching my XM subscription pretty quickly.

Another problem: I ruptured a tendon in my left foot Monday, and I'm
grounded. I may be grounded for as long as two months if they have to fix it
surgically.


Lemme kneaux if the current price sinks somewhat...

Head back to Mexico next month for a week or so...
 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
bush rules! Be Kind Military Aviation 53 February 14th 04 05:26 PM
Schempp-Hirth customer service Bill Daniels Soaring 0 October 16th 03 10:11 PM
(long) WxWorx arrived...(and NavAero) Lenny Sawyer Instrument Flight Rules 1 September 10th 03 12:39 AM
(long) WxWorx arrived...(and NavAero) Lenny Sawyer Piloting 1 September 10th 03 12:39 AM
About David Clark's legendary reputation for Customer Service journeyman Piloting 3 July 22nd 03 01:50 PM


All times are GMT +1. The time now is 12:40 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 AviationBanter.
The comments are property of their posters.