Great Service from Cobra

In this age of steadily declining service from our vendors, it is
refreshing to find a vendor that places customer service at the top of
their priority list.

My Cobra trailer is now 25 years old, and as can be expected, it has
required replacement of some items, mostly involving the various air
struts used on the trailer.

When I needed a new air damper for my trailer tongue a number of years
ago, Agnes Spindelberger hand carried the damper over from Germany to
the U.S. (coming to the SSA Convention). When my trailer top support
struts weakened 3 years ago, Alfred replied within 24 hrs to my email
inquiry as to the required strut strength.

Most recently, the lock assembly on my front hatch door failed on a
road trip, leaving the hatch door swinging in the wind. Ulrike Reisse
quickly shipped out a replacement lock assembly, and Agnes declined to
bill for the part, replying "No invoice, it's service".

What a great example of a customer focused organization.

Bob

I agree Bob, their service is amazing.
I ordered a trailer for my B4 recently, and they were very helpful. Since they
hadn't built a B4 trailer for a while, they were curious for my experiences with
the trailer and where there's room for improvement.
The trailer is excellent and I am very happy with it.

Also, the level of service gives me confidence that should I need help in the
future, I'll get it.
Cobra was for example very honest about the hydraulic lifting devices, and their
failure rate (about 15% dies in the first year) and that they compensate for that
by replacing a faulty one for free.

I was very satisfied to have bought a trailer at a company which is so customer
focused. Sadly, my club experienced that other trailer manufacturers are not as
helpful.

Roel

I agree too. When I bought my used glider 1.5 years ago, the keys were
missing and the hydraulic ramp jack was leaking. I called the Cobra
service department, they told me where to find the key number and they
did not accept that the jack was leaking on a 8 year old trailer. They
send the replacement keys and a new jack for a nominal fee.
Great product, great service.

Ernst