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The Gyro House
In article t,
Michelle P wrote: Jonathan, I ordered a Gyro from them last fall. I was satisfied but not entirely happy with the final outcome. The original gyro I ordered was supposed to be a re-built sigma-tek. It apparently blew up during pre ship testing. I waited several days for the gyro to arrive. It didn't. I called them and he apologized. Ok what do you have? We started talking and I thought we agreed on a New Sigma-tek. A new RC Allen arrived. I called he apologized again. I really needed the gyro at this point since I could not fly to work due to weather. I installed it. It works but it was not what I wanted. Michelle & Mike, Thanks for your responses. When I called to question the date, I was immediately transferred to the president, Rich Anderson. He had one of his managers with him, and they initially said that there was nothing wrong with an 8 month old gyro. When I told them that Sigma-Tek disagreed, they said "since Sigma-Tek told you that, we'll find you a newer one." Sigma-Tek did ask me who sold me an 8 month old gyro. I will confess, I did expect them to take responsibility for the mistake, which they did not, even though they did locate a newer gyro. I also expected them to at least negotiate expedited shipping so that I could get the gyro to my mechanic before I leave on vacation on Friday. I was told that there was no chance that they would pay for expedited shipping. I probably should have ponied up the extra for shipping because I really do need the mechanic to work on this while I'm on vacation over the next week. I guess my schedule isn't important to them. I will say that the attitude gyro is what I ordered, it appears to be in original Sigma-Tek packaging with documentation (unopened), and is dated November 2005. So I'm happy with that. I am not happy that they tried to pass off an 8 month old repackaged gyro as new, and that they acted like they got caught in the bank vault when I told them I had talked with Sigma-Tek. We'll see how the replacement goes. It may get here by Friday morning, which will enable me to get it to my mechanic before I leave. If it doesn't, I may have him do the AI and send the DGs back for refund, and buy someplace else. JKG |
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