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Aircraft Spruce Rant
I'm nearing the completion of my homebuilt, which includes lots of stuff
from Aircraft Spruce. I'm very happy with them. One time, an order arrived with the wrong length AN bolts. I explained it to customer service, she put me on hold, went into the warehouse and confirmed that someone had dumped the wrong size AN bolts into one of the bins. Came back on the line, explained what happened, and mailed the correct size bolts to me right away. I was impressed with her initiative; instead of just sending me some more bolts, she tracked it down, figured out the problem, and fixed it on the spot. Seems to me that Spruce is doing it just about as good as it gets. Best, Dennis Johnson Lancair Legacy; first flight by Christmas? |
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