My experience with Peltor

[[email protected]]

I have a Peltor Stratosphere ANR headset. I like it a lot. It's
powered from a 9v batter that is in one of the ear cups.

Well lately I noticed the headset was intermittently cutting on and
off as I twisted my head. I easily isolated the problem to the cord.
The good thing is, the cord has a disconnect from the earcup and can
be easily replaced.

So I called Peltor. The receptionist answering the 800# at Peltor
became quite insistent with me, to the point of being ARGUMENTATIVE,
stating I must send in the entire headset. Over and over I told her
there is nothing wrong with the headset, I just need a new cord to
plug it in with. (Please just sell me one damnit!)
My 3 year warranty expired some time ago, I just wanted to BUY a
replacement cord. She finally referred me to one of their vendors
(Marv Golden) to purchase a replacement cord. Well gee, I should
have started there in the first place. After all, that's where I
bought the headset.

After basically being YELLED AT by this bimbo at Peltor however, I
don't know if I'll every buy another one. As for as I'm concerned
customers need to be treated like the gold they are.

Eric

[mikem]

Maybe you could convince Lightspeed to stock cords for Peltor
headsets???

[Jay Honeck]

> So I called Peltor. The receptionist answering the 800# at Peltor
> became quite insistent with me, to the point of being ARGUMENTATIVE,

I've always found Peltor to be a quirky bunch. Even their sales reps at OSH
are, well, somehow different.

It's like they know they have a kind of off-beat product line, that's very
expensive, and they know that most people will perceive their products to be
cheap (they're not) and too delicate (don't know about that one -- but they
sure seem lightly constructed) for daily use -- so they have this attitude
of "are you good enough to buy our product?"

I usually catch a whiff of that at the Sennheiser (or however you spell
that) booth, too.

Constant abuse does that to people, I suppose...
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"

[Maule Driver]

Yep. Same here.

"Mike Spera" > wrote in message
...
> I sent in a set of out of warranty headsets to Peltor and asked them for
> a repair on T&M. Would have gladly paid. The set went intermittent
> because of a break in the wires near one of the plugs. They get pretty
> abused because one set of jacks is REALLY tight and uninformed
> passengers try to pull them out by grabbing the wire instead of the plug.
>
> They sent no estimate, and no invoice. They just sent the set back
> repaired with a new (updated) set of wires ...gratis.
>
> Both sets held up well for 9 years and still going.
>
> Good Luck,
> Mike
>
>
>
> Jay Honeck wrote:
> >>So I called Peltor. The receptionist answering the 800# at Peltor
> >>became quite insistent with me, to the point of being ARGUMENTATIVE,
> >
> >
> > I've always found Peltor to be a quirky bunch. Even their sales reps at
OSH
> > are, well, somehow different.
> >
> > It's like they know they have a kind of off-beat product line, that's
very
> > expensive, and they know that most people will perceive their products
to be
> > cheap (they're not) and too delicate (don't know about that one -- but
they
> > sure seem lightly constructed) for daily use -- so they have this
attitude
> > of "are you good enough to buy our product?"
> >
> > I usually catch a whiff of that at the Sennheiser (or however you spell
> > that) booth, too.
> >
> > Constant abuse does that to people, I suppose...
>
>
>
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