Condor Plane Pack 2 ASW 19 Bug Fix [Archive]

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Paul Remde

July 13th 11, 05:00 PM

RAS56

July 13th 11, 09:45 PM

Hi,

The ASW 19 in Condor Plane Pack 2 has a bug. One of the instruments does
not appear on the instrument panel. The good news is that a fix has been
provided and it is easy to install. The bad news is that it must be applied
manually after installing Plane Pack 2.
http://www.cumulus-soaring.com/condor.htm#News

Best Regards,

Paul Remde
Cumulus Soaring, Inc.

Paul,

Thanks for the heads-up, I applied the update and it WORKS!

Took the folks at Condor long enough...it was February 1st was when I emailed you about this problem....at least it's finally resolved!

Rob S.

sisu1a

July 14th 11, 03:18 AM

> Thanks for the heads-up, I applied the update and it WORKS!
>
> Took the folks at Condor long enough...it was February 1st was when I
> emailed you about this problem....at least it's finally resolved!
>
> Rob S.

That's incorrect and presumptuous. The patch for that bug came out
within a few days of PP2's release... You should take Condor specific
problems to the Condor forum before you disparage the very small and
dedicated team keeping it alive.

http://forum.condorsoaring.com/search.php?search_id=active_topics

-p

[email protected]

July 14th 11, 09:53 AM

On Jul 13, 7:18*pm, sisu1a > wrote:
> > Thanks for the heads-up, I applied the update and it WORKS!
>
> > Took the folks at Condor long enough...it was February 1st was when I
> > emailed you about this problem....at least it's finally resolved!
>
> > Rob S.
>
> That's incorrect and presumptuous. The patch for that bug came out
> within a few days of PP2's release... You should take Condor specific
> problems to the Condor forum before you disparage the very small and
> dedicated team keeping it alive.
>
> http://forum.condorsoaring.com/search.php?search_id=active_topics
>
> -p
I am with you Sisu on this one..

Within 2 days of the knots ASI issue being discovered OXO patched the
plane and the update was released.

Condor community add ons and support is amazing when you think its an
old sim with incredible dedicated fan base.

Al

Paul Remde

July 14th 11, 01:09 PM

Hi,

I agree that Uros supports Condor well. But I understand why the customer
was frustrated with the Condor developers. The customer bought Plane Pack 2
because he has an ASW 19. He and I asked Uros to fix the ASW 19 instrument
panel issue in Plane Pack 2 many months ago. We asked him at least five
times over several months to please fix it. He kept telling us that he had
fixed it, but he was having a hard time getting the new installation file
ready. He never mentioned to us that the fix was available on the Condor
forum. Yes, I suppose we should have thought to look there, but we asked
him about the fix many times and he never hinted that the fix had already
been made available on the forum. I guess that he assumed that I knew about
it - but I didn't. If I had, I would have had it on my web site months ago.
So I guess it comes down to a simple misunderstanding.

I am a huge fan of Condor and sell and support it.

Best Regards,

Paul Remde

> wrote in message
...
On Jul 13, 7:18 pm, sisu1a > wrote:
> > Thanks for the heads-up, I applied the update and it WORKS!
>
> > Took the folks at Condor long enough...it was February 1st was when I
> > emailed you about this problem....at least it's finally resolved!
>
> > Rob S.
>
> That's incorrect and presumptuous. The patch for that bug came out
> within a few days of PP2's release... You should take Condor specific
> problems to the Condor forum before you disparage the very small and
> dedicated team keeping it alive.
>
> http://forum.condorsoaring.com/search.php?search_id=active_topics
>
> -p
I am with you Sisu on this one..

Within 2 days of the knots ASI issue being discovered OXO patched the
plane and the update was released.

Condor community add ons and support is amazing when you think its an
old sim with incredible dedicated fan base.

Al

RAS56

July 14th 11, 11:08 PM

Thanks for the heads-up, I applied the update and it WORKS!

Took the folks at Condor long enough...it was February 1st was when I
emailed you about this problem....at least it's finally resolved!

Rob S.

That's incorrect and presumptuous. The patch for that bug came out
within a few days of PP2's release... You should take Condor specific
problems to the Condor forum before you disparage the very small and
dedicated team keeping it alive.

http://forum.condorsoaring.com/search.php?search_id=active_topics

-p

Uhhh...righhhtt!

So, according to you, a person should take a problem with a "product" (any product) you just purchased to a "forum" of the manufacturer's products versus contacting the seller or manufacturer of said product for "help" or even a flat out return for the money paid?

You may have the time, energy and desire to weed thru "forums" in search of a fix for a manufacturer's defect, but I don't. Especially one in which I"m being assured by the manufacturer BY EMAIL that "they're currently working on!!". If the small and dedicated team were (as you purport they are) as knowledgeable about their product and its issues, I wouldn't have had the 6 month back/forth email trail between myself, Paul, and Uros trying to resolve this very glitch. They would have pointed it out at the very beginning, IN THE FIRST EMAIL THEY SENT. They never did, leaving me now to assume THEY didn't know about the fix or that it resided in some "forum" either!

That they didn't says less about what actions I did or did not take to try and resolve it and much more about Condor's response to a customer with a support issue....

Condor is a great product, and you'll really like it if you have no problems...but as my case showed me when problems cropped up...they're YOUR problems, not theirs.

[email protected]

July 16th 11, 05:33 AM

On Jul 14, 3:08*pm, RAS56 > wrote:
> sisu1a;777001 Wrote:
>
>
>
>
>
>
>
>
>
> > -
> > Thanks for the heads-up, I applied the update and it WORKS!
>
> > Took the folks at Condor long enough...it was February 1st was when I
> > emailed you about this problem....at least it's finally resolved!
>
> > Rob S.-
>
> > That's incorrect and presumptuous. The patch for that bug came out
> > within a few days of PP2's release... You should take Condor specific
> > problems to the Condor forum before you disparage the very small and
> > dedicated team keeping it alive.
>
> >http://forum.condorsoaring.com/search.php?search_id=active_topics
>
> > -p
>
> Uhhh...righhhtt!
>
> So, according to you, a person should take a problem with a "product"
> (any product) you just purchased to a "forum" of the manufacturer's
> products versus contacting the seller or manufacturer of said product
> for "help" or even a flat out return for the money paid?
>
> You may have the time, energy and desire to weed thru "forums" in search
> of a fix for a manufacturer's defect, but I don't. Especially one in
> which I"m being assured by the manufacturer BY EMAIL that "they're
> currently working on!!". If the small and dedicated team were (as you
> purport they are) as knowledgeable about their product and its issues, I
> wouldn't have had the 6 month back/forth email trail between myself,
> Paul, and Uros trying to resolve this very glitch. They would have
> pointed it out at the very beginning, IN THE FIRST EMAIL THEY SENT. They
> never did, leaving me now to assume THEY didn't know about the fix or
> that it resided in some "forum" either!
>
> That they didn't says less about what actions I did or did not take to
> try and resolve it and much more about Condor's response to a *customer
> with a support issue....
>
> Condor is a great product, and you'll really like it if you have no
> problems...but as my case showed me when problems cropped up...they're
> YOUR problems, not theirs.
>
> --
> RAS56

So you cannot even use the search box on the Condor forum and type
"asw19 speed" or "asw19 asi"?

The patch was issued 1 days after PP2.

RAS56

July 17th 11, 12:11 AM

So you cannot even use the search box on the Condor forum and type
"asw19 speed" or "asw19 asi"?

The patch was issued 1 days after PP2.

Yeah, amazing isn't it?

The happy circumstance is that I'm in good company though...because neither the very well known and regarded soaring merchant I bought the PP from nor the manufacturer's rep he contacted to help with the problem thought to do that either!

Guess we're just in a class by ourselves...