Sounds similar to my policy(ies). Some companies lost a good customer,
and some have really impressed me.
"Haywood Jablome" wrote in message
news:k6hTb.207931$na.340391@attbi_s04...
"Tom Sixkiller" wrote in message news:JVgTb.81
The difference between me and you is that I could not be bothered to
play
that game. So I let my subscription slide years ago. So now they get
nothing
and I am spared of the bull****.
In the "old days", companies used to "nickel and dime", you to death.
Today,
it's $50 and $100 you to death.
Not a month goes by I don't find someone trying to slip and extra $10,
$20,
$50...past us on a billing statement. Of course, the "error" is never in
MY
favor. :~(
I'm on a screw you diet.
The rules are simple:
1. If the price is fair, I will pay it. You do not waste my time with
negotiations.
2. If there is a problem with your product, I give you one chance to fix
it.
If you cannot fix it satisfactorily and fast the first time, I will return
it for a refund.
3. If I have to wait more than 10 minutes maximum to talk to your tech
support on the phone then I will take my business elsewhere.
4. I do not stand and wait in any queue for more than 4 minutes. After
which
time I leave the goods exactly where they are and walk out of the store
(losers on welfare have an excuse to wait in line)
5. If you have me between a rock and a hard place - tardy contractors are
an
example - I will harrass you by telephone at your home and/or business at
least 4 times a day until you make good.
Try it. It works.
|