In article
29480331.402.1333550179491.JavaMail.geo-discussion-forums@yncd14,
Sean Fidler wrote:

To be perfectly honest, every time I talk to Costello (including yesterday)
it feels rude, short and uncomfortable. We have a number of pilots in our
area who currently use them. In addition I insure a contest and a large
hangar thru them. If you listened to the phone calls we have made with
fairly simple questions you would think that we were bill collectors instead
of paying customers of several years...it is frankly getting that bad. I am
strongly considering a change.

I am very disappointed in their general customer care, consistent poor
demeanor and very distinct lack of friendly-ness. This is not just I but a
number of others and we have all been discussing it recently. Nothing is
more important to me after spending 5k a year with someone (2 gliders,
hangar, contest). We should be treated like gold, not like a piece of
dog****.

Anyone else know what I am talking about?

Sean
F2

My experience with Costello has been different from yours.

Everyone I've ever spoken to at Costello has been way more than friendly
and service oriented. I used to speak with Sue Fassett nearly every
year. Has she left Costello? Sue was always great to deal with. First
time I met her in person, at an SSA convention, she saw my name badge
and said something like "Oh, you're Wallace, you fly a Libelle". I am
sure my local car insurance agent wouldn't remember what car I drive. An
example of the service I have received from Costello: I went to a
contest once without my insurance papers. Called Costello on a Saturday
not only did I get an actual person on the phone, they faxed my proof of
insurance to the contest site. They seemed happy to do it and were not
short or rude with me. I count that as good service.

I have had glider insurance with other companies in the past. Costello
has been as cheap or cheaper for me over the long term and they didn't
come up with strange rules like "We won't insure any glider pilot over
age 60" like I ran into with one company.