Talk about the high cost of aviation!

Rosspilot wrote:

It's been my experience in business that people are willing to pay a
premium for quality and customer service above and beyond the ordinary.

At which end of the spectrum is your business?

You're either hauling cattle . . . the "no frills" type passenger who would
rather save $20.00 to buy a cheap ticket with no amenities (and there are lots
and lots of them--a huge market to be sure). This airline is not going to have
great coffee., and you aren't going to expect it. ANY coffee is a surprise.
G

Or you're in the business of transporting your *clients* as comfortably, and
cordially as is possible. You want them to come back to you EVERY time they
fly. You are appealing to the segment of the market that has money, and wants
to travel "pampered" and in luxury. This coffee HAS to be good. If it isn't,
you should bitch.

This is not anything new in my view.



www.Rosspilot.com

From my point of view, clients are not to be taken lightly, regardless
of type. It's the little things that customers appreciate and remember.

If clients only wanted bare bones, there would be no market for mom &
pop hardware stores, Home Depot and Lowes would be all that we need. But
smart mom and pop hardware stores _do_ thrive in the neighborhoods of
many of the big boxes, by providing the level of service that HD/Lowes
is unable to. They don't handle luxury or pampered clients, just Joe
Schmo.

Karls' clients have provided him with an insight into their desires, and
he responded by doing exactly the opposite. I don't understand this way
of doing business at all.
Customer service is #1, period. _Exploit_ your knowledge of the clients
wants and needs, don't ignore it.
--
Jeff 'The Wizard of Draws' Bucchino

"Cartoons with a Touch of Magic"
http://www.wizardofdraws.com
http://www.cartoonclipart.com

Wizard of Draws wrote:

If clients only wanted bare bones, there would be no market for mom &
pop hardware stores, Home Depot and Lowes would be all that we need. But
smart mom and pop hardware stores _do_ thrive in the neighborhoods of
many of the big boxes, by providing the level of service that HD/Lowes
is unable to.

Are you kidding? At least around here Home Depot and Lowe's hires
plumbers for the plumbing department and electricians for the electrical
and lighting departments, etc. Go to the Mom and Pop shops like Ace and
Hardware Hank and if you don't get the owner you'll get some high school
kid and you'll be lucky if he knows where the plumbing aisle is. If I
know what I want I'll go to Ace, because it's closer. And I'll pay more
by the way. If I need help I'll stick with Lowe's and HD.

Newps wrote:

Are you kidding? At least around here Home Depot and Lowe's hires
plumbers for the plumbing department and electricians for the electrical
and lighting departments, etc. Go to the Mom and Pop shops like Ace and
Hardware Hank and if you don't get the owner you'll get some high school
kid and you'll be lucky if he knows where the plumbing aisle is. If I
know what I want I'll go to Ace, because it's closer. And I'll pay more
by the way. If I need help I'll stick with Lowe's and HD.

I brought up HD because I used to work for their ad dept. You've seen
Homer? I used to draw him. I have stock in HD and appreciate every dime
you spend there, thank you.

HD and Lowes will hire ex-contractors if at all possible, but it isn't
possible in every market, for a variety of reasons. The number of pros
they need to staff the stores isn't always available. I brought up this
issue long ago and was pooh-poohed by management. They have since found
out the reality. The stores in my area, here in Atlanta, _home_ of HD,
were more often than not, staffed by some part-time high school kid.
Part lack of qualified pros, part deliberate attempt to keep down
salaries and have a work force that was willing to work all hours. Try
to staff a store with pros 24 hours.

Ace and Harware Hank are chains and not what I mean by mom and pop
stores. I mean the _real_ no name stores.
--
Jeff 'The Wizard of Draws' Bucchino

"Cartoons with a Touch of Magic"
http://www.wizardofdraws.com
http://www.cartoonclipart.com

Wizard of Draws wrote:

Ace and Harware Hank are chains and not what I mean by mom and pop
stores. I mean the _real_ no name stores.

The ones that keep their nails in bins and scoop out however many pounds
you need.

George Patterson
They say that nothing's certain except death and taxes. The thing is,
death doesn't get worse every time Congress goes into session.
Will Rogers

"G.R. Patterson III" wrote in message
...


Wizard of Draws wrote:

Ace and Harware Hank are chains and not what I mean by mom and pop
stores. I mean the _real_ no name stores.

The ones that keep their nails in bins and scoop out however many pounds
you need.

Home Depot and Lowe's do that (at least in my town).