Lightspeed Headset Story-Wow

Al Gilson wrote:
I'm impressed. In this day and age of customer "no" service, these
folks did OK in my book.

I had a similar experience with LightSpeed, i.e., me breaking
my headset, long past warrantee expiration, and them offering
multiple choices of repair (for pretty much nothing) or trade-in
for an upgrade (I picked the latter choice though); neat. When
time came to buy another headset (for passenger) the choice was
easy.

--Sylvain

"Sylvain" wrote:

I'm impressed. In this day and age of customer "no" service, these
folks did OK in my book.

I had a similar experience with LightSpeed, i.e., me breaking
my headset, long past warrantee expiration, and them offering
multiple choices of repair (for pretty much nothing) or trade-in
for an upgrade (I picked the latter choice though); neat. When
time came to buy another headset (for passenger) the choice was
easy.

Bose treated me the same when I broke my set.

Seems like this is the norm in the aviation headset business, where
competition is fierce. Alas, that's in sharp contrast to the GA
avionics business, where choices are few.

--
Dan
C172RG at BFM

Dan,

Seems like this is the norm in the aviation headset business, where
competition is fierce.


Not at all. Google a little for messages in this group with regard to a
brand name starting with Pe... Google some more for a brand name
starting with D and C. You'll be surprised.

--
Thomas Borchert (EDDH)

In article ,
Thomas Borchert wrote:
Seems like this is the norm in the aviation headset business, where
competition is fierce.


Not at all. Google a little for messages in this group with regard to a
brand name starting with Pe... Google some more for a brand name
starting with D and C. You'll be surprised.

Huh? Are you suggesting that David Clark has less than stellar customer
service?

As I recall, David Clark pretty much set the standard for customer
service, even for out of warranty products.



JKG

Jonathan,

Huh? Are you suggesting that David Clark has less than stellar customer
service?


I am suggesting that people have reported here that they have been charged
for DC service/repairs. Some quite heftily. That's all.

--
Thomas Borchert (EDDH)

In article ,
Thomas Borchert wrote:
Huh? Are you suggesting that David Clark has less than stellar customer
service?


I am suggesting that people have reported here that they have been charged
for DC service/repairs. Some quite heftily. That's all.

That's interesting, because I've seen exactly the opposite. No company
is obligated to perform free repairs after the warranty period, but it
seems that DC routinely does, within reason, of course.


JKG