TRIG TT21 Transponders

On Sep 23, 7:42*pm, Richard wrote:
On Sep 23, 11:34*am, Darryl Ramm wrote:
[snip]
On Sep 23, 8:58*am, Richard wrote:
On Sep 22, 9:47*pm, Darryl Ramm wrote:
[snip]
All warranties are F.O.B.
Trig Avionics Limited Heriot Watt Research Park Riccarton, Currie,
EH14 4AP
Trig Avionics will not accept or pay for any charges for warranty work
performed outside our factory without prior written consent.

Are you just cut and pasting stuff of the Trig web site or did you
check with their USA distributor?

Southeast Aerospace is the USA distributor. They have publically
stated (see video interview athttp://www.youtube.com/watch?v=TAvyjaYzq04)
that during the three year warranty period that warranty repairs are
being handled by field swap of units. *With new technolgoy products I
actually think an initial approach of all facory repairs is the right
one. A good warranty period and a distubutor who is stocking spare
units and willing to field swap is a *great* approach. And given what
I think SEAs repair capabilities are it could be that they will do
actual repair in the field in future, I'm not sure. A three year
warranty period is great on new products, I believe both Becker and
Microair transponders have two year warranty period (but the encoder
may have a shorter warranty period - e.g. I believe the ACK A-30 has a
one year warranty, with the Trig TT21 the warranty covers the encoder
as well). Maybe Paul can update his transponder comparison table with
warranty period information.
[snip]
Warranty:
I would not consider YouTube a definitive warranty statement. *That is
in the manual you receive with the unit. *The warranty appearst to be
pretty standard.

Swapping transponders for transponders with the same issues is not
effective, nor a realistic warranty scheme.
I know that Becker and Microair went through several design changes to
get it correct. *They were not immediate and some it appears required
recertification of the units.
[snip]

We'll we've probably flogged this to death already but I wanted to
make sure I had the facts on Trig warranty in the USA so I contacted
Southeast Aerospace the USA distributor of Trig and got a quick reply
from Joe Braddock, their VP Sales & Marketing. Joe is the person in
the video interview on YouTube I linked to earlier. Below is his reply
to my warranty questions. Including a correction that the warranty is
indeed two years not three. But in addition to the swap policy it also
looks like SEA will be doing repair of Trig products themselves in
future. Anyhow to the original concern that Richard raised, warranty
in the USA is _definitely not_ FOB the factory in Scotland. SEA is
updating their warranty documents and Joe is also going to send me the
written SEA/Trig warranty that covers the USA next week.

So from Joe Braddock (quoted with permission)...

[BEGIN QUOTE]

Regarding the warranty, I must apologize for the information in the
Aero TV interview as the warranty is 2 years not 3 years. No excuses
but we represent many different manufacturers whose warranty periods
vary from 1-3 years. In the heat of the moment (interview), I simply
gave the wrong information. Once again, my apologies for the
confusion.

In relation to other warranty matters, we have been given a supply of
warranty replacement units from Trig for any such situations. In
addition, our shop will be set up to perform warranty repairs within
the next 6 months. Therefore, the potential warranty situations
should be seamless with a quick and painless resolution. However, I
can inform you that we have been selling the panel mount TT31
transponder for approximately 6 months (approx 50+ units) and not had
one warranty claim or return yet.

I believe that the TT21 will be a great fit for the sailplane market
for many reasons. The FAA TSO approval should provide some additional
confidence for those considering it as well.

[END QUOTE]

Oh and Eric Greenwell will have info to share soon from the Trig
factory on the TT21 minimal operating voltages, and the summary there
is g^hr^he^ha^t^h ... (oooh you'll just have to wait for Eric :-))

Darryl