Problem requesting Plastic Certificate via Web

On Mar 8, 6:59*pm, Steve Leonard wrote:
About a month or so ago, Frank Paynter posted the followng he

"I wound up calling the FAA Airman Certificate Office at (866)
878-2498, waiting interminably until I got to an actual human, who
then immediately removed the rating(s) from my record. *Then I was
able to go through the web process, pay my $2.00 via credit card, and
get my plastic certificate.

Note that if you call the ACB and select menu choice 1 -- 2
("Information regarding replacement of your airman certificate...."),
you will suffer through a long explanation, and then be directed to
the FAA website, without ever having the opportunity to talk to a
human. *You must instead choose 1 -- 1 ("Info concerning date of
issue currently being processed..."), suffer through the interminable
wait, and then tell the human what you want."

When I did it, I spoke with Amy. *It took her all of 10 seconds typing
something and it made it so my Private Pilot Glider Air Tow Only
certificate could now be replaced on line. *Tell them you get Error
Code #214, and they will fix you right up. *My total phone call was
probably less than 2 minutes, and my plastic certificat arrived in
less than 10 days. *Oh, and mine had my SS number, so my replacement
was free!

Good luck!

Steve Leonard

Thanks, Steve! It worked exactly as advertised.

Tom