DG "service contract" revisited

On Oct 21, 7:27*pm, Mike Schumann
wrote:
On 10/21/2011 10:10 AM, jcarlyle wrote: It might be different in Canada than in the US. How is DG's "3 days to
pay" notification sent?

I never received anything by post or e-mail, the charge just appeared
on my credit card at the end of the month. A DG rep confirmed that DG
was renewing automatically without notification.

-John

On Oct 21, 9:58 am, *wrote:
DG gives you 3 days to refuse to pay then it charge you automatically.
This is illegal in Canada.
S6

You can always dispute the charge with your credit card company and they
will issue a chargeback to DG. *In the US, if a company has too many
chargebacks, they loose the ability to accept credit cards.

--
Mike Schumann

That's the problem with a recurring payment - when you dispute it with
the credit card company they will, quite correctly, tell you that you
have authorised a recurring payment and that there are, therefore, no
grounds to dispute it through them. The fact that you weren't aware
of it cuts no ice with them. If I pay for any service by card that
could in any way turn into a recurring payment I specify that I wish
it recorded that I am not authorising a recurring payment and have
been surprised to find how often the default position of the other
side was to put the transaction through as one. Examples have been -
home insurance, breakdown cover, vehicle insurance, credit card
protection policy etc. Some send a renewal notice with the fact that
the payment will be automatically taken buried in the text - hoping
that you miss it. They may do this less in the US but DG is
European.

John Galloway

On Oct 21, 1:44*pm, jcarlyle wrote:
DG has another distasteful business practice that isn't well known,
yet. If you sign up for the service contract, they will automatically
(without even asking you in advance) charge your credit card for
subsequent years. Guess how I know?

-John


....and being a "recurrent payment" from a credit card you cannot stop
it without their agreement. Even if you cancel your card it will
find its way to a new one of the same type. This was discussed on
U.R.A.S a year or so ago. I have been caught by this in another
context. Now I never ever set up any recurring payment from a credit
or debit card for anything. Many companies do not tell you that you
are setting one up when you start e.g. a subscription.

http://www.moneysavingexpert.com/ban...rring-payments

John Galloway

John,

Many thanks for that information! So DG might have set their service
contract up like a "book of the month" club, whereby you have to
specifically cancel to get out of future years of service contracts?
How sneaky can they get? There's absolutely no mention of that in the
documents I have from DG! I think I'll send them both an e-mail and a
letter cancelling the contract for next year, and see if they honor my
request.

I must say that while I have gotten the new maintenance manual, parts,
and drawings from DG, I'm not happy with their "service". It's a long
story, but the gist is that DG claims that since the landing gear fork
movement measurements in my LS8 meet their specifications, the reason
my gear collapsed after hitting a bump in a cornfield (after 50 foot
of ground roll, as proven by a picture) was due to the gear handle
being unlocked. Not likely unless I unlocked the gear lever with my
teeth, since both hands and both feet were fairly busy at the time
with other activities.

-John

On Oct 21, 11:57 am, johngalloway wrote:
On Oct 21, 1:44 pm, jcarlyle wrote:

DG has another distasteful business practice that isn't well known,
yet. If you sign up for the service contract, they will automatically
(without even asking you in advance) charge your credit card for
subsequent years. Guess how I know?

-John

...and being a "recurrent payment" from a credit card you cannot stop
it without their agreement. Even if you cancel your card it will
find its way to a new one of the same type. This was discussed on
U.R.A.S a year or so ago. I have been caught by this in another
context. Now I never ever set up any recurring payment from a credit
or debit card for anything. Many companies do not tell you that you
are setting one up when you start e.g. a subscription.

http://www.moneysavingexpert.com/ban...rring-payments

John Galloway

They moved the announcement, you can find it he
http://www.aeroclub-nrw.de/htmd/13h-...es-technik.htm or on their
facebook site: https://www.facebook.com/aeroclub.nrw


"Lars Peder Hansen" wrote in message
k...
Finally, someone is taking legal action against DG Flugzeugbau.

Those who understand German can follow the Nordrhein-Westfalen chapter of
the German Aeroclub he
http://www.aeroclub-nrw.de/htmd/01h-aktuelles.htm
.......
Happy soaring,

Lars Peder
Replace numbers with post1.tele.dk to answer by email