Buying Junk from Aircraft Spruce --- Or Putting Money Down a Rathole

COLIN LAMB wrote...

There is neither a common law nor a statutory right of privacy regarding
the
conversations mentioned.

Agreed.

By custom, it would probably be considered in bad taste to discredit a
customer in public - unless that information is relevant to dispute
harmful
claims made by a customer. In essence, truth is a defense.

For Aircraft Spruce, their reputation and integrity is their most valuable
asset and they have every right to protect and defend it in a public
forum.
If that means making conversations with a customer public, after the
customer has given a different story, then it is proper to do so.

Take a look at the privacy policies of major retailers with an iternet
presence.
I happened to be looking at Home Depot and Radio Shack today:

RS:
"Information about you specifically will not be used for any purpose
other than to carry out the services you requested from RadioShack and
its affiliates. All of our affiliates have agreed to maintain the
security and confidentiality of the information we provide to them."

HD:
"We will maintain the confidentiality of all personal information
collected in our Stores, our Call Centers, our Sites and from our
Service Providers and will only disclose such information to
employees and Service Providers who require such information for
the purposes described in this Privacy and Security Statement."

Many other respected businesses have similar polices, these are just
the first two I happened to look for. Well, after AS&S, where I
found no such statement. In neither case above do they say
"We reserve the right to release personal information if the
customer jerks our chain."

I have little sympathy for either party in this case.

Dave 'puttin' on my votin' shoes' Hyde

"Dave Hyde" wrote in message
...
Plane Fun wrote...

I hope this information above clarifies these two issues for the
newsgroup.
...
Jim Irwin
President, Aircraft Spruce

It clarified one for me. But just to make sure, I tried to search
Aircraft Spruce's website for their privacy policy.

"Sorry. Nothing matched your search for PRIVACY. Please try a
different search.

You won't be getting any personal information, or cash, from me.

Dave 'CAFB' Hyde



ASS doesn't have a privacy policy, only an invasion of privacy policy.
Several months ago idiot Jim Irwin published the names and private
identities of two people here in RAH who had nothing to do with one of ASS's
numerous bad transactions.

It's a niche business. Sure the prices in many cases are cheaper than
Wicks, but I've learned my lesson. If I can't find it at Wicks, I'll look
anywhere but at ASS.

ASS doesn't have a privacy policy, only an invasion of privacy policy.
Several months ago idiot Jim Irwin published the names and private
identities of two people here in RAH who had nothing to do with one of
ASS's
numerous bad transactions.

It's a niche business. Sure the prices in many cases are cheaper than
Wicks, but I've learned my lesson. If I can't find it at Wicks, I'll look
anywhere but at ASS.

Which (IMO) has zero relevance to this instance. This time, good 'ol Larry
threw mud in a public forum and it blew right back and smacked him in the
face when the facts came out. No privacy issue whatsoever...

"Dave Hyde" wrote in message
...
Plane Fun wrote...

I hope this information above clarifies these two issues for the
newsgroup.
...
Jim Irwin
President, Aircraft Spruce

It clarified one for me. But just to make sure, I tried to search
Aircraft Spruce's website for their privacy policy.

"Sorry. Nothing matched your search for PRIVACY. Please try a
different search.

You won't be getting any personal information, or cash, from me.

Dave 'CAFB' Hyde


Seems to me that Larry decided to air the dirty laundry in public, so it is
only fair that Aircraft Spruce reply in same.

This is in no way a show of support or rejection of the quality of the
service.
--
Jim (not an employee or yada, yada yada of ACS) in NC :-)

On 1 Feb 2005 14:12:10 -0800, "Plane Fun" wrote:

Aircraft Spruce

Many of your read the comments posted by "Larry" regarding "buying
junk from Aircraft Spruce", and it is important that we state the facts
in the situation.

Wouldn't worry about Latchless Larry, he's one of those people that
makes more sense when he farts than when he opens his mouth. Most
dogs know more than he ever will.

Greybeard

"Plane Fun" wrote:

There was also come commentary about Aircraft Spruce substituting
"mild steel" sheet in place of 4130 steel sheet, and that we were
therefore "unscrupulous" people. Aircraft Spruce has an
outstanding reputation for quality products over the past 40 years, and
to suggest that we would intentionally substitute sub-standard material
is insulting.

Sounds like such a claim could qualify for full-on libel (given the
potential for harming the business if potential customers were to
believe such a claim).

Mark "but don't even play a lawyer on TV" Hickey

"Mark Hickey" wrote in message
...
"Plane Fun" wrote:

There was also come commentary about Aircraft Spruce substituting
"mild steel" sheet in place of 4130 steel sheet, and that we were
therefore "unscrupulous" people. Aircraft Spruce has an
outstanding reputation for quality products over the past 40 years, and
to suggest that we would intentionally substitute sub-standard material
is insulting.

Sounds like such a claim could qualify for full-on libel (given the
potential for harming the business if potential customers were to
believe such a claim).

Mark "but don't even play a lawyer on TV" Hickey

Let the sonofabitch sue for libel. I dare him to. I don't hurt his
reputation; he does. And if any of the angry Irwin toadies I have brought
out of the woodwork are to be believed I have HELPED Irwin's reputation.

If you want to know what so many people have said about Jim Irwin and
Aircraft Spruce, just do a Google Groups advanced search with the term,
"aircraft spruce." No offense to you, but that should get your case
rested, not to mention that truth is a defense.

Matter of fact, a few of the great volumes of complaints ought to be
published here, just to give an idea of the angry ridicule of Irwin's decade
of dark history in "customer service."

I never would have believed there were such torrents of hateful invective
against one man if I hadn't gone and looked just now. Take a look, if you
don't believe me. Irwin's fuXXed people from coast to coast and across the
pond. So don't believe a word I have said if you don't want to; the record
still damns him to customer relationships only with buffoons and masochists.

On Tue, 1 Feb 2005 20:49:13 -0500, " jls"
wrote:

Blabber, Blabber, blabber blabber. Just shut the **** up, Latchless
larry. Everyone here knows you well enough to know that all of your
problems come from yourself. This isn't the first time you've been
accused of giving the people on the phone a blast of ****, but then,
that's all you have in your head. Jim Irwin isn't the problem,
Latchless larry is.

Greybeard

If they continue to be so bad in your estimation, why do you continue to buy
there?

jls wrote:

"Mark Hickey" wrote in message
...
"Plane Fun" wrote:

There was also come commentary about Aircraft Spruce substituting
"mild steel" sheet in place of 4130 steel sheet, and that we were
therefore "unscrupulous" people. Aircraft Spruce has an
outstanding reputation for quality products over the past 40 years, and
to suggest that we would intentionally substitute sub-standard material
is insulting.

Sounds like such a claim could qualify for full-on libel (given the
potential for harming the business if potential customers were to
believe such a claim).

Mark "but don't even play a lawyer on TV" Hickey

Let the sonofabitch sue for libel. I dare him to. I don't hurt his
reputation; he does. And if any of the angry Irwin toadies I have brought
out of the woodwork are to be believed I have HELPED Irwin's reputation.

If you want to know what so many people have said about Jim Irwin and
Aircraft Spruce, just do a Google Groups advanced search with the term,
"aircraft spruce." No offense to you, but that should get your case
rested, not to mention that truth is a defense.

Matter of fact, a few of the great volumes of complaints ought to be
published here, just to give an idea of the angry ridicule of Irwin's decade
of dark history in "customer service."

I never would have believed there were such torrents of hateful invective
against one man if I hadn't gone and looked just now. Take a look, if you
don't believe me. Irwin's fuXXed people from coast to coast and across the
pond. So don't believe a word I have said if you don't want to; the record
still damns him to customer relationships only with buffoons and masochists.

--
Bruce A. Frank, Editor "Ford 3.8/4.2L Engine and V-6 STOL
Homebuilt Aircraft Newsletter"
| Publishing interesting material|
| on all aspects of alternative |
| engines and homebuilt aircraft.|

"Plane Fun" wrote in message
ups.com...
Aircraft Spruce

Many of your read the comments posted by "Larry" regarding "buying
junk from Aircraft Spruce", and it is important that we state the facts
in the situation.

Larry purchased this Mitchell instruments some 8 months ago, and
yesterday called to report that the instrument was defective and
demanded his money back.

Lying already, huh? The defective Mitchell CHT Gauge was purchased in June
and I notified you in July upon installing it that it was defective, right
out of the box. I took it out in July but could not find the invoice,
which one of your viragos said I would have to have in order to return it.
Luckily I found the invoice yesterday, misfiled in another folder.



The instruments is within its' year
warranty so we offered to bring it back and have it repaired under
warranty for him. Larry then proceeded to give our girl in Customer
Service a large dose of profanity along with threats to blast our
company to his news-group.

One vulgar word. A felony. I am overcome with guilt and shame for being
run around like a rat in a maze and finally becoming angry with your
gravel-voice virago when she repeatedly interrupted what I was courteously
trying to explain the delay.



He also spoke with Mitchell directly and
verbally abused them as well, at which time they advised us tat they
would not deal with him in any way.

Odd. Their manager calmly asked me to return the gauge for repair and said
Spruce should have offered a refund, but having read enough about Mitchell's
bad reputation, I won't bother.


Our Customer Service manager,
Carolyn Leon (who is wonderful with our customers and can solve any
problem a customer may have) then called Larry to see what she can do.

That's the Carolyn who left me on hold 45 minutes yesterday while I sat
wasting time and dawdling when I'd liked to have crammed that crap CHT gauge
in your ear.

She was greeted with another long string of profanity and unreasonable
demands, at which time she terminated the conversation.

Lie, lie, and lie. Hearsay too. I used not one vulgar word with her.
When I told her I would accept nothing less than a refund she hung up.

Aircraft
Spruce will always do whatever we can to assist a customer, but my
staff does not need to be abused.

No, you don't assist a customer, except when he pays his money; when it's
time for customer service after the sale, the customer can go to hell, so
far as you're concerned.

ntary about Aircraft Spruce substituting
"mild steel" sheet in place of 4130 steel sheet, and that we were
therefore "unscrupulous" people. Aircraft Spruce has an
outstanding reputation for quality products over the past 40 years, and
to suggest that we would intentionally substitute sub-standard material
is insulting. The fact is that several sizes of 4130 sheet has not
been available for Normalized (N) Condition in about a year, and these
sizes are only available in Annealed (A) condition. Until these sizes
are again produced by a mill in (N) condition, annealed material will
be provided by ourselves and many other suppliers. We clearly state
this in our current catalog and on our website. All the 4130 sheet we
furnish is indeed 4130, and we have full test reports on file for
anyone that needs them.

I'll have the plate assayed and file a report. If it's genuine, I'll admit
to it. That's better than I can say for your bogus customer service which
required a damn invoice just to return a defective CHT gauge when you could
have verified the purchase in your database. The damn thing is PMA'd too.
I want the FAA to know just what a piece of junk it is. Another purchaser
bought two and one of his was defective out of the box, and the other one he
says is not reliable.


Just for funsies, any of you, call the ACS number and see how long it takes
you to get to customer service. Try it; waste 30 minutes for fun, and then
get talked to like you're a cur by one of their obnoxious viragos.

First of all you will be in their banana republic system on the first number
you call before you learn after 10 or 15 minutes punching numbers 1through 6
that you should have called another number,and the latter number won't even
be available on your invoice.

These people are slick and oily. Have fun with them. Don't whine:
Think kindly of ol' Larry when they screw you.