Buying Junk from Aircraft Spruce --- Or Putting Money Down a Rathole

On Tue, 1 Feb 2005 21:18:07 -0500, " jls"
wrote:



Lie, lie, and lie. Hearsay too.

That seems to be your only mode of operation.

Not surprising.

Greybeard

From: " jls"
Date: 2/1/2005 20:18 Central Standard Time
Message-id:

snip

Our Customer Service manager,
Carolyn Leon (who is wonderful with our customers and can solve any
problem a customer may have) then called Larry to see what she can do.

That's the Carolyn who left me on hold 45 minutes yesterday while I sat
wasting time and dawdling when I'd liked to have crammed that crap CHT gauge
in your ear.



I have dealt with Carolyn, she's always been pleasant and helpful even when the
error was mine.

Sounds like you have a people problem.

Dan, U.S. Air Force, retired

From: " jls"
Date: 2/1/2005 20:18 Central Standard Time
Message-id:

snip

Our Customer Service manager,
Carolyn Leon (who is wonderful with our customers and can solve any
problem a customer may have) then called Larry to see what she can do.

That's the Carolyn who left me on hold 45 minutes yesterday while I sat
wasting time and dawdling when I'd liked to have crammed that crap CHT gauge
in your ear.



I have dealt with Carolyn, she's always been pleasant and helpful even when
the
error was mine.

Sounds like you have a people problem.

Dan, U.S. Air Force, retired


Damn Dan, you are prone to understatements!


Bob Reed
www.kisbuild.r-a-reed-assoc.com (KIS Builders Site)
KIS Cruiser in progress...Slow but steady progress....

"Ladies and Gentlemen, take my advice,
pull down your pants and Slide on the Ice!"
(M.A.S.H. Sidney Freedman)

From: osite (RobertR237)
Date: 2/1/2005 21:02 Central Standard Time
Message-id:


From: " jls"
Date: 2/1/2005 20:18 Central Standard Time
Message-id:

snip

Our Customer Service manager,
Carolyn Leon (who is wonderful with our customers and can solve any
problem a customer may have) then called Larry to see what she can do.

That's the Carolyn who left me on hold 45 minutes yesterday while I sat
wasting time and dawdling when I'd liked to have crammed that crap CHT
gauge
in your ear.



I have dealt with Carolyn, she's always been pleasant and helpful even when
the
error was mine.

Sounds like you have a people problem.

Dan, U.S. Air Force, retired


Damn Dan, you are prone to understatements!


Bob Reed
www.kisbuild.r-a-reed-assoc.com (KIS Builders Site)
KIS Cruiser in progress...Slow but steady progress....


'scuse me, but I was NOT prone when I wrote that, I was sitting up.

Dan, U.S. Air Force, retired

Aircraft Spruce

Many of your read the comments posted by "Larry" regarding "buying
junk from Aircraft Spruce", and it is important that we state the facts
in the situation.

Larry purchased this Mitchell instruments some 8 months ago, and
yesterday called to report that the instrument was defective and
demanded his money back. The instruments is within its' year
warranty so we offered to bring it back and have it repaired under
warranty for him. Larry then proceeded to give our girl in Customer
Service a large dose of profanity along with threats to blast our
company to his news-group. He also spoke with Mitchell directly and
verbally abused them as well, at which time they advised us tat they
would not deal with him in any way. Our Customer Service manager,
Carolyn Leon (who is wonderful with our customers and can solve any
problem a customer may have) then called Larry to see what she can do.
She was greeted with another long string of profanity and unreasonable
demands, at which time she terminated the conversation. Aircraft
Spruce will always do whatever we can to assist a customer, but my
staff does not need to be abused.

There was also come commentary about Aircraft Spruce substituting
"mild steel" sheet in place of 4130 steel sheet, and that we were
therefore "unscrupulous" people. Aircraft Spruce has an
outstanding reputation for quality products over the past 40 years, and
to suggest that we would intentionally substitute sub-standard material
is insulting. The fact is that several sizes of 4130 sheet has not
been available for Normalized (N) Condition in about a year, and these
sizes are only available in Annealed (A) condition. Until these sizes
are again produced by a mill in (N) condition, annealed material will
be provided by ourselves and many other suppliers. We clearly state
this in our current catalog and on our website. All the 4130 sheet we
furnish is indeed 4130, and we have full test reports on file for
anyone that needs them.

I hope this information above clarifies these two issues for the
newsgroup. If anyone would like further information or needs
assistance please contact me directly at .
Thanks to all of our valued customers for continued support.

Jim Irwin
President, Aircraft Spruce



Jim,

I wouldn't be too concerned with this character, we all know that anything he
complains about is likely of his own making.


Bob Reed
www.kisbuild.r-a-reed-assoc.com (KIS Builders Site)
KIS Cruiser in progress...Slow but steady progress....

"Ladies and Gentlemen, take my advice,
pull down your pants and Slide on the Ice!"
(M.A.S.H. Sidney Freedman)

snip

This NG is full of whiners. I have been buying from ACS for a long time
and the few times I have had problems they have been resolved
professionally and to my satisfaction. This goes for a lot of people I
know too.
Keep up the good work.

jim A.

Michell Instruments would not honor their warranty on an instrument I
purchased. The gauge came from Chief and they gave me my money back with no
problems. Michell's warranty runs from the date of manufacture, not the date
of purchase and the only way to determine the manufactured date is to call
Mitchell with the serial no. An instrument could sit in a dealer's inventory
for one year and the buyer would get no warranty. My gauge was still in
warranty, but they would not fix it or refund the cost. They said they had
stopped making that model therefore they could not honor any warranty. I
talked to sales then the head honcho at Michell and got the same story from
both. Chief is fine to deal with ,but I'll never buy another Mitchell
product!


" jls" wrote in message
...
1. If you buy something defective from ACS, watch out. That 1-year
warranty on a Mitchell cylinder head temperature gauge is worthless as the
teats on a boar hog. Run-around time today: 45 minutes wasted. Their
customer service manager, Carolyn Lyon, in Atlanta will put you on hold
and
leave you there.

2. Their alternative trick is to send you to the manufacturer for
handling
the piece of junk you've paid good folding money for. But your purchase
contract is not with the manufacturer; it's with Aircraft Spruce.

3. Buyer bewa Mitchell cylinder head temperature gauge. I spent an
hour installing it to monitor one new Superior cylinder out of six and the
needle wouldn't even rise off the peg. And yes, I've installed these
before, quite a few of them. Some are good, some rotten. This one was
rotten.

4. Buyer bewa buying something like this from Spruce if it is
defective is like putting money down a rathole. They will squirm like
the
devil to get out of paying your money back.

5. If you're tempted to buy anything more complicated than nuts and
bolts
from Spruce, don't say you weren't warned when you get screwed.

And by the way, at our chapter breakfast last Saturday, our chapter news
editor, good friend, and A&P (who is building his 4th aircraft) announced
that he recently ordered 4130 steel plate (that's chrome molybdenum steel
alloy) from Aircraft Spruce as shown in their catalog, and instead
received
a crappy plate of soft carbon steel, with 60% of the bearing strength of
chromoly. So don't just take it from me these are shady characters.

Then another dissatisfied customer popped up at the table, then another
...






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