In the "Some folks are never satisfied" department...

I was speaking with an FBO owner today about the trials and
tribulations of customer service. We commiserated over how you just
can't win, sometimes. He told me that he tries to keep his rental
fleet pristine, but has seen some pretty funny "squawks" on the
clipboard over the years.

The best one (I thought) was a note that said "Tires too firm"....
(I'm gonna use that excuse next time I bounce one...)

Of course, in the "believe it or not" category, I actually received a
comment card today from a guest who stated that their "Suite was too
quiet" -- thus proving that you really CAN'T please everyone!

:-)
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"

On 30 Dec 2006 13:19:08 -0800, "Jay Honeck"
wrote:

I was speaking with an FBO owner today about the trials and
tribulations of customer service. We commiserated over how you just
can't win, sometimes. He told me that he tries to keep his rental
fleet pristine, but has seen some pretty funny "squawks" on the
clipboard over the years.

The best one (I thought) was a note that said "Tires too firm"....
(I'm gonna use that excuse next time I bounce one...)

Of course, in the "believe it or not" category, I actually received a
comment card today from a guest who stated that their "Suite was too
quiet" -- thus proving that you really CAN'T please everyone!

:-)


That's the suite "I" want we ever get around to coming out there!

--Don
Don Byrer KJ5KB
Radar Tech & Smilin' Commercial Pilot Guy
Glider & CFI wannabe
kj5kb-at-hotmail.com

"I have slipped the surly bonds of earth; now if I can just land without bending the gear..."
"Watch out for those doves...smack-smack-smack-smack..."

Jay Honeck wrote:

I was speaking with an FBO owner today about the trials and
tribulations of customer service. We commiserated over how you just
can't win, sometimes. He told me that he tries to keep his rental
fleet pristine, but has seen some pretty funny "squawks" on the
clipboard over the years.

The best one (I thought) was a note that said "Tires too firm"....
(I'm gonna use that excuse next time I bounce one...)

Of course, in the "believe it or not" category, I actually received a
comment card today from a guest who stated that their "Suite was too
quiet" -- thus proving that you really CAN'T please everyone!

Is the comment card anonymous or can you call and ask them how much
noise they would have preferred? :-)


Matt

"Jay Honeck" wrote:
Of course, in the "believe it or not" category, I actually received a
comment card today from a guest who stated that their "Suite was too
quiet" -- thus proving that you really CAN'T please everyone!

Maybe they were expecting that you'd have the sound of the aircraft of
that particular suite doing a fly-by piped in ... that would be a great
way to do your complimentary wake-up calls (ha).

unicate wrote:

Maybe they were expecting that you'd have the sound of the aircraft of
that particular suite doing a fly-by piped in ... that would be a great
way to do your complimentary wake-up calls (ha).

That's a fantastic idea. Rocket launch in the space suite.

Sounds great. Jay, can you do that?

On Sat, 30 Dec 2006 15:23:18 -0700, unicate wrote:

"Jay Honeck" wrote:
Of course, in the "believe it or not" category, I actually received a
comment card today from a guest who stated that their "Suite was too
quiet" -- thus proving that you really CAN'T please everyone!

Maybe they were expecting that you'd have the sound of the aircraft of
that particular suite doing a fly-by piped in ... that would be a great
way to do your complimentary wake-up calls (ha).

GeorgeC

Maybe they were expecting that you'd have the sound of the aircraft of
that particular suite doing a fly-by piped in ... that would be a great
way to do your complimentary wake-up calls (ha).

Sounds great. Jay, can you do that?

I suppose it would be possible, but problematic. Some guests might
think it was cute or cool. Others would find it awful.

These are the sorts of things that we debate endlessley. We don't
have (for example) airplane-shaped beds, or parachutes hanging from the
ceilings, either, precisely because our primary mission is to be a
hotel -- not a kitschy amusement park.

One thing we always try to remember is that, first and foremost, our
goal is to be an outstanding and comfortable hotel. The aviation theme
must be secondary to that primary goal, and I think rockets going off
at 6 AM in the Apollo Suite might cross that line.

;-)
--
Jay Honeck
Iowa City, iA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"

"Jay Honeck" wrote in message

snip

Of course, in the "believe it or not" category, I actually received a
comment card today from a guest who stated that their "Suite was too
quiet" -- thus proving that you really CAN'T please everyone!

:-)
--
Jay Honeck
Iowa City, IA
Pathfinder N56993
www.AlexisParkInn.com
"Your Aviation Destination"

Maybe it was a subtle hint that the TV doesn't work. ;-)

KB

In article .com,
"Jay Honeck" wrote:

Of course, in the "believe it or not" category, I actually received a
comment card today from a guest who stated that their "Suite was too
quiet" -- thus proving that you really CAN'T please everyone!

Need more noise from the airport!!

--
Bob Noel
Looking for a sig the
lawyers will hate

On 30 Dec 2006 13:19:08 -0800, "Jay Honeck"
wrote:

I was speaking with an FBO owner today about the trials and
tribulations of customer service. We commiserated over how you just
can't win, sometimes. He told me that he tries to keep his rental
fleet pristine, but has seen some pretty funny "squawks" on the
clipboard over the years.

The best one (I thought) was a note that said "Tires too firm"....
(I'm gonna use that excuse next time I bounce one...)

I find the Deb does much better with the tires at the rated pressure.

Of course, in the "believe it or not" category, I actually received a
comment card today from a guest who stated that their "Suite was too
quiet" -- thus proving that you really CAN'T please everyone!

People go to the ocean for peace and quiet. That damn surf was so
noisy it took me three nights to get used to it enough to be able to
get a restful night. OTOH I doubt you have much problems with the
surf in IOWA. :-))


:-)
Roger Halstead (K8RI & ARRL life member)
(N833R, S# CD-2 Worlds oldest Debonair)
www.rogerhalstead.com