Lockheed FSS admitting their shortcomings/solutions via personal phone calls to pilots

I just received a personal phone call at home today (Saturday morning) from a
ranking manager at Lockheed's FSS. The purpose of the call was to admit their
shortcomings and attempt to instill some hope that Lockheed is correcting all
of their problems with the briefing/flight plan system. The call came as a
result of me filing a poignant complaint via the FSS website two weeks ago.

In addition to software corrections, the manager also admitted that LM has
authorized unlimited overtime for their briefers until hold times have been
permanently reduced.

This manager seemed to me to be genuinely sincere and quite humbled to be
making the phone call.

--
Peter

On May 19, 9:06 am, "Peter R." wrote:
I just received a personal phone call at home today (Saturday morning) from a
ranking manager at Lockheed's FSS. The purpose of the call was to admit their
shortcomings and attempt to instill some hope that Lockheed is correcting all
of their problems with the briefing/flight plan system. The call came as a
result of me filing a poignant complaint via the FSS website two weeks ago.

In addition to software corrections, the manager also admitted that LM has
authorized unlimited overtime for their briefers until hold times have been
permanently reduced.

This manager seemed to me to be genuinely sincere and quite humbled to be
making the phone call.

--
Peter

If they were really sincere they would contact the FAA and refund lets
say 30% of the funding the feds have forked over to them for providing
inferior service. If and when they do start performing as they
originally promised the feds should pay them the agreed on amount.
This is akin to lets say a dentist promising you to do two root canals
for 1000.00 dollars, he actually does one, botches the other and stil
demands full payment... A cold day in hell in my book. !!!! Even if
he tries to weasel out using the ol " I am sorry".... Just my two
cents worth.

On 5/20/2007 12:54:34 AM, " wrote:

If they were really sincere they would contact the FAA and refund lets
say 30% of the funding the feds have forked over to them for providing
inferior service.

I am pretty sure that the person who called me was quite a few pay grades
below the individuals who make those sort of decisions. It was his sincerity
on which I was commenting, not that of Lockheed Martin's.

--
Peter

"Peter R." wrote in message
...
On 5/20/2007 12:54:34 AM, " wrote:

If they were really sincere they would contact the FAA and refund lets
say 30% of the funding the feds have forked over to them for providing
inferior service.

I am pretty sure that the person who called me was quite a few pay grades
below the individuals who make those sort of decisions. It was his
sincerity
on which I was commenting, not that of Lockheed Martin's.

When does the contract for LockMart come up for renewal?

On Sun, 20 May 2007 13:44:18 -0700, "Matt Barrow"
wrote:

When does the contract for LockMart come up for renewal?


2106 G

wrote in message
oups.com...
On May 19, 9:06 am, "Peter R." wrote:
snip

If they were really sincere they would contact the FAA and refund lets
say 30% of the funding the feds have forked over to them for providing
inferior service. If and when they do start performing as they
originally promised the feds should pay them the agreed on amount.
This is akin to lets say a dentist promising you to do two root canals
for 1000.00 dollars, he actually does one, botches the other and stil
demands full payment... A cold day in hell in my book. !!!! Even if
he tries to weasel out using the ol " I am sorry".... Just my two
cents worth.


Hopefully the FAA put performance measures in the contract and LM is being
dinged in the pocket book for its bad performance.

Danny Deger

"Danny Deger" wrote

Hopefully the FAA put performance measures in the contract and LM is being
dinged in the pocket book for its bad performance.

They did, and they have.

Wanna' bet how much money actually changes hands?
--
Jim in NC

In article , "Morgans"
wrote:

"Danny Deger" wrote

Hopefully the FAA put performance measures in the contract and LM is being
dinged in the pocket book for its bad performance.

They did, and they have.

Wanna' bet how much money actually changes hands?

The lawyers will get a bundle!

--
Bob Noel
(goodness, please trim replies!!!)

In article , "Morgans"

wrote:

"Danny Deger" wrote

Hopefully the FAA put performance measures in the contract and LM is
being
dinged in the pocket book for its bad performance.

They did, and they have.

Wanna' bet how much money actually changes hands?

Tell us what the contractual stiplations are, then we can place our bets.

I was reading in AIN about companies that got hit for a half-million $$$ for
trivial paperwork errors.

Last year the IRS screwed up our taxes (transposed two digits of our Tax ID
#); it cost me $6,000 in fees for my CPA to track down the error (certainly
the IRS wasn't about to admit their mistake) and straighten them out. Wanna
guess how much the IRS offered to refund to us for THEIR bad performance?
--
Matt Barrow
Performace Homes, LLC.
Colorado Springs, CO

On May 20, 10:43 am, "Morgans" wrote:
"Danny Deger" wrote

Hopefully the FAA put performance measures in the contract and LM is being
dinged in the pocket book for its bad performance.

They did, and they have.

Wanna' bet how much money actually changes hands?
--
Jim in NC

I ain't bettin cause I probably already owe Jim at least one beer, but
my first guess is NO money has actually changed hands. In fact if
Lockmart is screwin them as good as it appears they will demand
damages to cover their "good" name. G

Ben
Jackson Hole Wy