US Airways - NEVER AGAIN !!!

Its being a bit unrealistic to take this out on a flight crew member.
They are just the "bus driver" (no offense intended) doing all they can to
keep on schedule and ensure safe operation of the aircraft. The all of my
problems with airlines stem from the "customer service" personnel and their
ideas of what customer service entails. A couple good examples:

1. A large group of passengers from a cruise ship delayed from the ship.
Untied Airlines check-in at LAX is backed up forever. Departure is in 30
min. All the 1st class check-in lines are empty and the personnel do
nothing, even after being told about the problem. "I'm sorry sir, this is
first class check in."

2. Flight on America Worst from PHX to SBA. Gate personnel tell us that
there is fog in Santa Barbara and we have a choice of boarding the plane
with a decision to be made enroute about diverting to Bakersfield. If that
is the decision, "You will be de-planed at Bakersfield and our obligation to
you has ended." OR you can make other arrangements and not get on the plane.
"Sorry, its the weather, not our fault."

Lots of crap like this. None of it is the flight crews fault, but they
are usually the ones that have to put up with the "fall out" from ****ed off
customers. When I do fly commercial, I regard the time in the plane as
relaxation. Look out the window and realize that for now I don't have to put
up with some B.S. the marketing people give customer service as a "reason"
why things aren't their fault.


--
Kevin McCue
KRYN
'47 Luscombe 8E
Rans S-17 (for sale)




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