Problem with Lowrance Database Update?

I have had my Airmap 500 since last January and want to get my first
database update. Checking the Lowrance Extra's Website I find that since
September LEI requires installation of Microsoft Net Framework to
unlock Jeppesen Database Updates on the Customers SD/MMC card. After
6-hours to download Microsoft Net Framework 1.1 (About 24Mb) on my
dial-up and then another hour to download the Database, I tried
unsuccessfully to unlock the database on the card. The GPS does not even
see the Aviation Database. Tried three times at $35 a pop on my credit
card. Lowrance says they are looking into it - since Saturday. They say
nobody else has had any problem.

Any pilots out there that have had problems downloading/unlocking GPS
database updates from Lowrance?

Stuart,

did you have any problems making your credit card go through?

--
Thomas Borchert (EDDH)

Stuart Grant wrote:

Any pilots out there that have had problems downloading/unlocking GPS
database updates from Lowrance?

You give them your credit info over the phone, they send you a new
database via mail/freight and you send them back the old MMC card via
mail/freight...

Thats how we do it with our 1000...

Grant, are you telling us you paid them three times for the same
database? If so, they owe you a refund on two of them.

Stuart Grant wrote:
I have had my Airmap 500 since last January and want to get my first
database update. Checking the Lowrance Extra's Website I find that since
September LEI requires installation of Microsoft Net Framework to
unlock Jeppesen Database Updates on the Customers SD/MMC card. After
6-hours to download Microsoft Net Framework 1.1 (About 24Mb) on my
dial-up and then another hour to download the Database, I tried
unsuccessfully to unlock the database on the card. The GPS does not even
see the Aviation Database. Tried three times at $35 a pop on my credit
card. Lowrance says they are looking into it - since Saturday. They say
nobody else has had any problem.

Any pilots out there that have had problems downloading/unlocking GPS
database updates from Lowrance?

john smith wrote:
Grant, are you telling us you paid them three times for the same
database? If so, they owe you a refund on two of them.


Right now I have Zero unlocked databases and my credit card was charged
three times. My GPS doesn't even see the "at5" file as being on the
card. I think the problem might be my McAfee Antivirus Software. I know
I can mail in my original 32MB card and get a new one but I was trying
to put a new database on a new 256MB card that had room to put detailed
maps for most of the eastern U.S.

Lowrance did offer to put it on my card if a mail it to them.

Just really trying to find out if other people have had trouble
updating over the internet....or if it is unique to my new Dell and the
McAfee software.

The first time I did it I unlocked it to the hard drive, not the memory
card, thinking I could then copy the unlocked file to the memory card.
Doesn't work that way. The card in the reader appears as a drive letter.
Unlock to that.

I had to do a second download and was charged for it. I called Lowrance
customer service, explained the situation, and the credited me for the
second download.

BTW, I had my 500 fail after the warranty was expired by a couple weeks.
Lowrance fixed it anyway.

Dave Reinhart



Stuart Grant wrote:

I have had my Airmap 500 since last January and want to get my first
database update. Checking the Lowrance Extra's Website I find that since
September LEI requires installation of Microsoft Net Framework to
unlock Jeppesen Database Updates on the Customers SD/MMC card. After
6-hours to download Microsoft Net Framework 1.1 (About 24Mb) on my
dial-up and then another hour to download the Database, I tried
unsuccessfully to unlock the database on the card. The GPS does not even
see the Aviation Database. Tried three times at $35 a pop on my credit
card. Lowrance says they are looking into it - since Saturday. They say
nobody else has had any problem.

Any pilots out there that have had problems downloading/unlocking GPS
database updates from Lowrance?